IT Support Specialist

1 week ago


Fredericton, New Brunswick, Canada PeopleToGo Full time
Job Description

We are seeking an experienced IT Support Specialist to join our team at PeopleToGo. This is a full-time opportunity for someone with a strong background in hardware and software support.

About the Job:

  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
  • Provide 2nd level Help Desk support, including troubleshooting hardware, software, and network related issues.
  • Handle bench repairs (depot service) & remedial maintenance.
  • Respond/update/close calls from National Dispatch/Call Management Center.
  • Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.
Responsibilities

Our ideal candidate will have:

  • 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities.
  • 3 – 5 years of deskside support experience.
  • Strong internetworking and troubleshooting skills.
  • A+ certification & at least one certification from either Cisco or Microsoft.
  • Exceptional customer service skills and good communication skills.
What We Offer

We offer a competitive salary, between $60,000-$80,000 per year, depending on experience, and a comprehensive benefits package.

Please apply directly with a copy of your most recent resume and daytime contact information.



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