French and English Customer Service Specialist

7 days ago


Remote, Canada Blue Ocean Full time

We're seeking a highly skilled French and English Customer Service Specialist to join our team at Blue Ocean. As a key member of our customer support team, you will be responsible for delivering exceptional service to customers in both English and French. This is a full-time position that requires fluency in both languages and a strong ability to communicate effectively with customers via phone and email.

The ideal candidate will have excellent problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environment. You'll also need to be adaptable, patient, and confident when dealing with complex customer issues. If you're passionate about providing outstanding customer service and have a strong desire to learn and grow with our company, we encourage you to apply for this exciting opportunity.

About the Role:

  • Provide exceptional customer service to clients in both English and French via phone and email
  • Analyze and resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with other team members to achieve sales and customer satisfaction goals
  • Maintain accurate records of customer interactions and transactions

Requirements:

  • Fluency in both English and French (spoken and written)
  • 1-2 years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary of $19.00 per hour
  • A comprehensive benefits package, including health, dental, and vision coverage
  • Ongoing training and development opportunities to help you grow in your career
  • A dynamic and supportive work environment with a diverse team of professionals


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