Bilingual French/english Customer Service Agent

3 weeks ago


Remote, Canada AnswerNet Full time

**REMOTE Bilingual French/English Customer Service Agent**
**Job Type: Full Time - Work from Home**

**Hours: Varies 7 AM to 8 PM CST Mon-SUN**
**Salary: $19.50 Hourly**
**Benefits: Available after 60 days for full-time employees**

About AnswerNet
process over 125 million interactions per year.

Summary of Position:
We are looking for remote customer-oriented service representatives who provide high
- level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

- Manage large amounts of inbound calls and make consistent outbound calls.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

- Proven customer support experience or experience as a client service

representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal

communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, positive attitude, professional

conduct and high-level customer service skills
- Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
- Flexibility with scheduling and work hours
- Other requirements which may vary as determined by management.
- Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry
- At least one year of previous high-volume call center experience
- Experience working with an automatic dialer
- MUST BE COMPUTER LITERATE
- Pleasant phone demeanor
- Experience in BOTH inbound and outbound environments
- Must be able to speak, read, and write in English and French.

**WAH Requirements**:

- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,

and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and

children.

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Preferred
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals



  • Remote, Canada Red Maples Virtual Solutions Inc. Full time

    Flexible Opportunity - Must be fluent in both French & English - Design your work schedule after your training (Can pick hours from the scheduling software after training - design your schedule 7 days a week, can work around your current job if you have one.) Hours to pick available 7 am to 11 pm, 7 days a week. - Training starts on May 21st and Ends on June...


  • Remote, Canada Canon Canada Full time

    **Bilingual (French/English) Customer Service Representative - Remote** **Monday to Friday 8:30 am to 4:30 pm EST** - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to...


  • Remote, Canada Phoenix A.M.D. International Inc. Full time

    IMMEDIATE OPPORTUNITY AVAILABLE **Bilingual (English-French) Customer Service Claims Specialist**: - Based in our Bowmanville Head office. - + $19/hr to start and great benefits plus lots of extras. - Monday to Friday, 9am to 5pm (40 hrs). **Main day to day responsibilities**: - Check in /communicate with customers to help resolve their claim/issues. -...


  • Remote, Canada Gabriel's Pizza Franchise Corporation Full time

    **Work at Home - Customer Care Agent** We are looking for talented Customer Care Agents working with their own computer, who are enthusiastic about customer service to join our team. We will train you everything you need to know about our operations so that you can provide an excellent customer experience! In this role you will be doing things like: -...


  • Remote, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...


  • Remote, Canada Zucora Inc. Full time

    **Bilingual FRENCH Customer Solutions Agent** ZucoraHome is recognized as one of London’s Best Places to Work, is a 2020 finalist for London Business of the Year and a nominee for Canada’s Most Admired Corporate Culture and we’re looking to add a full-time Bilingual Customer Solutions Agent to our growing team. If you’re up to being challenged and...


  • Remote, Canada Aira Full time

    DescriptionAira is Visual Interpreting.We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.Our service is live, human-to-human professional assistance for people who are blind or have low vision....

  • Customer Care Agent

    2 months ago


    Remote, Canada Paladin Technologies Full time

    Customer Care Agents are responsible for processing and invoicing completed service work requests, performing account setup and maintenance for customer accounts, service billing, and supporting other administrative functions. **This is a remote (work from home) position for Canadian residents only. Bilingual (English/French) required. Filling 9am to 5.30pm...


  • Remote, Canada TigerTel Full time

    **Hiring Full Time Bilingual French Call Centre Customer Service Agents - Work from Home Are you looking for a company you can believe in and are ready to put 100% effort into making things happen? Are you looking for a company that BELIEVES IN YOU and wants to help you take care of your career goals? Are you able to do what is necessary to achieve YOUR...


  • Remote, Canada Les Services Aconnect Inc. Full time

    aConnect Services Inc, a dynamic and growing company, is looking for an enthusiastic sales representative to join its great team! We specialize in sales development for our clients, companies in the information technology industry. What we offer: - fun and engaging working environment - competitive salary and commission based on results - work from home -...


  • Remote, Canada Aira Full time

    **Description** Aira is Visual Interpreting. We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection. Our service is live, human-to-human professional assistance for people who are blind or have...


  • Remote, Canada Aira Full time

    **Description** Aira is Visual Interpreting. We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection. Our service is live, human-to-human professional assistance for people who are blind or have...


  • Remote, Canada Allemby Management Group Inc. Full time

    **Behavioural Therapist (Psychotherapist) -English/French Bilingual** **Who we are**: Odyssey Health Services (a division of J Marlin and Associates Inc.), is a dynamic inter-professional team that provides a broad spectrum of services tailored to the individual’s specific difficulties contributing to their disability status from work. Services range from...


  • Remote, Canada Foundever Full time

    **French Bilingual Customer Service Representative** Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls...


  • Remote, Canada Zucora Inc. Full time

    **Bilingual FRENCH Customer Solutions Agent** ZucoraHome is recognized as one of London’s Best Places to Work, is a 2020 finalist for London Business of the Year and a nominee for Canada’s Most Admired Corporate Culture and we’re looking to add a full-time Bilingual Customer Solutions Agent to our growing team. If you’re up to being challenged and...


  • Remote, Canada TigerTel Full time

    **Nous sommes à la recherche de représentant du service à la clientèle courant bilingue anglais/français à Temps Plein - Travail à domicile** Map Communications Salaire de départ **21$ de l'heure** Êtes-vous à la recherche d'une entreprise à laquelle vous pouvez croire et qui est prête à s'investir à 100% pour faire bouger les...


  • Remote, Canada TigerTel Full time

    **Nous sommes à la recherche de représentant du service à la clientèle courant bilingue anglais/français à Temps Plein - Travail à domicile** Map Communications 33, promenade Alderney, bureau 240 Dartmouth (N.É.) B2Y 2N4 Salaire de départ **21$ de l'heure** Êtes-vous à la recherche d'une entreprise à laquelle vous pouvez croire et qui est...


  • Remote, Canada TigerTel Full time

    **Hiring Full Time Bilingual French Call Centre Customer Service Agents - Work from Home Are you looking for a company you can believe in and are ready to put 100% effort into making things happen? Are you looking for a company that BELIEVES IN YOU and wants to help you take care of your career goals? Are you able to do what is necessary to achieve YOUR...


  • Remote, Canada SinlgePoint Group International Full time

    The Financial Customer Service and Collections Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Financial Customer Service and Collections Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer...


  • Remote, Canada VC3 Full time

    The Bi-Lingual (English/French) Service Tech l is responsible for providing technical assistance and support to VC3 clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support. -...