Bilingual Customer Care Specialist
6 months ago
**Job Summary**:
**Responsibilities**:
- Respond to calls from Customers.
- Respond to web Chat from Customers
- Outbound calling for Customer survey/follow-up.
- Diligently follow up on outstanding Customer related issues.
Deliver superior service and help create an exceptional experience for our Customers.
Hours of Operation: 24/7 - most of the hours are between 7am
- 11pm ET 7 days a week.
**Education and Experience**:
- Fluent in English
- written and oral.
- Fluent in French
- written and oral
- 3 years of previous customer service experience/Call Centre required.
- Experience with Sales Force is an asset.
**Technical Requirements**:
- Reliable Windows computer -OS Windows 10 or 11(minimum 4G RAM, dual core processor, 10GB of hard drive space) **Macs are not compatible**:
- Intermediate proficiency with MS Office.
- Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
- USB Headset and strong internet connection for VoIP communications or Landline/ Cell phone
**Non-Technical Requirements**
- Superior communication skills (written and verbal).
- Superior Customer Service skills.
- Strong organizational and planning skills.
- Must be a self-starter.
- Strong reading and interpretation skills.
- Must be analytical - be able to analyze various options and take appropriate action.
- Strong attention to detail.
- Ability to work under pressure/deadlines.
- Must be honest and energetic.
- Must be able to work within a team as well as independently.
- Must complete criminal background check
- Flexible open availability
Schedule:
- shift work
- Morning, afternoon and night shift
- Weekends
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 years (required)
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