Bilingual Customer Care Specialist

3 weeks ago


Remote, Canada Line One Contact Centres Full time

**Job Summary**:
**Responsibilities**:

- Respond to calls from Customers.
- Respond to web Chat from Customers
- Outbound calling for Customer survey/follow-up.
- Diligently follow up on outstanding Customer related issues.

Deliver superior service and help create an exceptional experience for our Customers.

Hours of Operation: 24/7 - most of the hours are between 7am
- 11pm ET 7 days a week.

**Education and Experience**:

- Fluent in English
- written and oral.
- Fluent in French
- written and oral
- 3 years of previous customer service experience/Call Centre required.
- Experience with Sales Force is an asset.

**Technical Requirements**:

- Reliable Windows computer -OS Windows 10 or 11(minimum 4G RAM, dual core processor, 10GB of hard drive space) **Macs are not compatible**:

- Intermediate proficiency with MS Office.
- Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
- USB Headset and strong internet connection for VoIP communications or Landline/ Cell phone

**Non-Technical Requirements**
- Superior communication skills (written and verbal).
- Superior Customer Service skills.
- Strong organizational and planning skills.
- Must be a self-starter.
- Strong reading and interpretation skills.
- Must be analytical - be able to analyze various options and take appropriate action.
- Strong attention to detail.
- Ability to work under pressure/deadlines.
- Must be honest and energetic.
- Must be able to work within a team as well as independently.
- Must complete criminal background check
- Flexible open availability

Schedule:

- shift work
- Morning, afternoon and night shift
- Weekends

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 years (required)



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