Client Service Specialist

5 months ago

Remote, Canada J. J. Keller & Associates, Inc. Full time

It's an exciting time at J. J. Keller as we continue to **grow and expand our vehicle service offerings in Canada**. In an effort to support our growth, we are hiring for a Client Service Specialist. This is an **advisory role that manages an assigned client base ensuring the client's needs are met** in an efficient and effective manner. This role will utilize regulatory expertise, specific to vehicle compliance, to evaluate client’s needs and provide guidance/recommendations to achieve compliance objectives. **Training on vehicle compliance will be provided.**

**Work Options**: 100% Remote / Work from Home in Canada

**Responsibilities**:

- Establishes and maintains relationships with assigned clients and manages client relationship. Serves as the primary interface in an advisory role between J. J. Keller and the client, to include such tasks as:

- Preparing, conducting, and leading regular client review calls.
- Educating clients on regulatory requirements, providing interpretations and best practices. Confers with internal regulatory on complex inquires and ensures follow-up with the client.
- Determining clients' needs and how J. J. Keller can best serve those needs, including identification of value-added services for clients.
- Researching and resolving invoice and payment issues.
- Updating client specific profile information.
- Identifies program improvement opportunities to meet and improve safety program objectives. Advises clients on capabilities and options.
- Monitors client responsibilities to ensure compliance with service requirements; analyzing compliance trends and if applicable, developing formal improvement programs.
- Ensures company and client-specific processes and procedures are completed accurately and in a timely manner. Assists with internal documentation of processes and procedures.
- Updates and analyzes client-specific reports.
- Maintains expertise pertaining to applicable regulations in order to provide education and clarification to clients.
- Services all clients, internal and external, in a professional manner. Resolves service problems to the mutual satisfaction of both the company and the client.
- Assists with the implementation of new clients, including initial audits.
- Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

**Qualifications**

Experience/Education
- 3 years of total office experience
- 1+ year of experience with commercial heavy motor vehicle services experience in a professional services environment desired.
- Post-secondary education in a business-related field preferred.
- In lieu of degree or experience, would consider a combination of education and related office experience.

Other Skills/Qualifications
- Proficiency in MS Word with intermediate Excel skills required.
- Strong organizational, problem solving, communication, and critical thinking skills.
- Knowledge of commercial heavy motor vehicle regulations (i.e. IFTA) within Quebec and other Canadian Provinces desired.
- Effective verbal, written, and presentation skills.
- Bi-lingual in French and English.

**We Protect People & The Businesses They Run**

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

Since we began as a family-owned company in 1953, our purpose at J. J. Keller & Associates, Inc. has been to protect people and the businesses they run. Today, serving 500,000+ companies across North America, our associates are proud to make a larger impact than ever. Transportation, construction and industrial organizations of all sizes rely on our expert insights to create safe work environments and simplify complex government regulations. They trust our diversified portfolio of solutions - cloud-based management tools, consulting, professional services, training, forms, PPE and safety supplies - to safeguard workers, reduce risk and build operational confidence.

Pay: $28.00-$35.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Remote

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