English and French Customer Service Representative
7 days ago
Job Description
">We are looking for a skilled Bilingual Technical Support Associate to join our team at Tech Mahindra. The ideal candidate will have experience in providing technical support to customers, troubleshooting common technical issues, and educating customers on product functionalities.
">Responsibilities
">The Bilingual Technical Support Associate will be responsible for:
">- ">
- Serving as the first point of contact for customers seeking technical assistance">
- Providing timely and effective solutions to technical issues">
- Collaborating with other teams to address customer issues comprehensively">
- Using knowledge base, tools, and other resources to assist in problem resolution">
Requirements
">To be considered for this role, you must have:
">- ">
- A basic technical background">
- Strong analytical and problem-solving skills">
- Excellent written communication, verbal, and listening skills">
- Strong customer relation skills">
- Ability to handle multiple priorities/tasks">
- Fluency in English and French">
What We Offer
">We offer a competitive salary of $21.00 per hour, extended health care, paid time off, and work from home options.
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