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Learning Center Manager

1 month ago

Kelowna, British Columbia, Canada Sylvan Learning - Kelowna, BC Full time
Job Summary

We are seeking a highly skilled Learning Center Manager to lead our team in Kelowna, BC. The successful candidate will have a proven track record of driving sales and marketing initiatives to achieve performance goals.

Key Responsibilities:
  • Manage the overall customer experience, sales, and local marketing strategies to drive growth and revenue.
  • Oversee day-to-day Center operations to ensure a consistent quality educational experience for Sylvan customers.
  • Coach and develop Center staff to improve performance and achieve targets.
  • Monitor and track business metrics, financial statements, and customer feedback to inform decision-making.
  • Promote financing options to meet customer needs and manage application/closing processes.
  • Establish and maintain collaborative relationships with teachers, school administrators, and parent/teacher organizations.
Requirements:
  • Bachelor's degree required; minimum three years of customer service experience and retail sales background.
  • Proven ability to use Microsoft Office and other standard business applications, including current social media tools.
  • Familiarity with instructional technology and tablet computers preferred.
  • Strong customer service, interpersonal, and communication skills; outgoing people-oriented approach preferred.
What We Offer:
  • Estimated salary: $55,000 - $65,000 per year, based on location and experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic work environment with a talented team of educators and professionals.