Regional Portfolio Manager

1 week ago

Old Toronto, Canada Deliverect Group Full time

Deliverect Group, a rapidly scaling global SaaS unicorn, is at the forefront of revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. With an ever-changing landscape of business needs, we take a proactive approach, reaching out to our customers to provide the help and support they need.

We grasp that each of our customers has distinct needs, goals, and ambitions, and we offer a suite of products tailored to help them reach their unique milestones. Our mission is to drive meaningful impact on regional net revenue retention (NRR) by leading a talented team dedicated to ensuring the success of existing accounts, fostering long-term relationships, and identifying opportunities for expansion and innovation.

Your Impact

As Regional Portfolio Manager, you will lead and shape the strategy for managing and growing Deliverect's portfolio of customers in the US and Canada. Your mission will be to oversee the Account Management Team, ensuring alignment with company goals and delivering exceptional customer experiences.

  • Oversee the Account Management Team: Lead and mentor a high-performing team responsible for managing all customer relationships in the US and Canada, ensuring alignment with company goals and delivering exceptional customer experiences.
  • Executive Relationship Management: Build and strengthen relationships with executives at key enterprise accounts, positioning Deliverect as a trusted partner and advisor.
  • Data-Driven Decision-Making: Leverage data to interpret customer product usage and trends, providing actionable insights to the team and customers.
  • Best Practices Implementation: Establish and promote best practices for account management and customer success, driving consistency and excellence across the team.

The ideal candidate will have demonstrated 2+ years of success in leading and developing high-performing teams within account management or customer success in the SaaS or the restaurant technology space. They should have 4+ years experience within Account Management, with ability to build and maintain strong relationships with customers, from frontline users to C-level executives, acting as a trusted advisor and advocate.

A competitive salary of $120,000 per year reflects our commitment to your success. Additional benefits include inclusive policies, such as paternity/maternity policies, enhanced vacation entitlement, and working arrangements, which reflect our dedication to work-life balance. Join a diverse team that values diversity, fostering a culture of transparency and visibility. We are committed to finding the right person for this role and are open to discussing flexible working arrangements. If you need assistance or support during our recruitment process, please let us know.

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