Automotive Service Advisor and Business Development Center Agent

2 weeks ago

Brantford, Ontario, Canada Strickland's GM Full time
Job Summary

We are seeking a highly motivated and customer-focused Automotive Service Advisor and Business Development Center Agent to join our team at Strickland's GM. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.

Key Responsibilities:
  • Automotive Service Advisor:
    • Engage with customers to understand their vehicle concerns and recommend the right service solutions.
    • Efficiently schedule service appointments and coordinate with service technicians to ensure smooth operations.
    • Provide customers with clear explanations of recommended services, maintenance schedules, and available promotions.
    • Deliver an exceptional customer service experience through honesty, professionalism, and responsiveness.
  • BDC Agent:
    • Use your communication, empathy, and problem-solving skills to assess clients' needs and provide solutions.
    • Own the customer service experience by building rapport and trust with clients, representing the dealership as an advocate.
    • Respond to inquiries, follow up with leads, and ensure that customers feel valued and supported.
Requirements:
  • Experience in customer service or automotive roles (Service Advisor or BDC Agent experience preferred).
  • Excellent communication and interpersonal skills—whether in person, on the phone, or through written correspondence.
  • Ability to think on your feet, remain adaptable, and thrive in a fast-changing environment.
  • A clean driver's abstract and successful background check are required.
  • Availability for rotating shifts and some weekends.
What We Offer:
  • Competitive pay, including bonuses and overtime.
  • Comprehensive benefits, including extended health care, disability insurance, life insurance, and an RRSP match.
  • Paid time off, company events, and employee discounts.
  • Career growth opportunities within a stable and growing company.

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