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Automotive Parts Specialist

2 months ago

Brantford, Ontario, Canada Strickland's Full time
Job Summary

We are seeking a highly skilled and experienced Automotive Parts and Service Advisor to join our team at Strickland's. As a key member of our dealership, you will be responsible for providing exceptional customer service, technical expertise, and sales support to our customers.

Key Responsibilities:
  • Customer Interaction & Support:
    • Engage with customers to assist in selecting the perfect automotive parts and to understand their vehicle service needs.
    • Provide expert technical advice and support to both customers and service technicians.
    • Explain recommended services, maintenance schedules, and the benefits of routine vehicle care.
  • Order & Service Management:
    • Efficiently handle parts inventory, place orders, and ensure timely deliveries.
    • Schedule service appointments and coordinate with technicians, keeping customers informed about their vehicle's status.
    • Offer additional services and promotions to maximize customer value through relevant up-selling.
  • Requirements:
    • Experience: Prior experience as a Dealership or Aftermarket Parts Advisor or Service Advisor is essential.
    • Customer Service Skills: Excellent communication and interpersonal skills to ensure a positive customer experience.
    • Industry Knowledge: Solid understanding of automotive parts, services, and maintenance practices.
    • Driver's Abstract: A clean driver's abstract is required.
    • Background Check: Successful applicants must undergo a background check.
    • Preferred: Experience with CDK systems.
    What We Offer:
    • Competitive compensation and comprehensive benefits.
    • Opportunities for professional growth within a reputable dealership.
    • A supportive, collaborative, and family-oriented work environment.
    • Benefits include extended health care, disability insurance, life insurance, paid time off, store discounts, and an RRSP match.