Digital Product Strategy Manager

4 weeks ago


Toronto, Ontario, Canada BMO Full time

Role Mandate: As a Digital Product Strategy Manager, you will be responsible for supporting the design and delivery of digital experiences for a designated portfolio specific to the needs of commercial banking customers. Your goal will be to ensure the customer is at the center of plans, designs, and development that digitally enables customers.

Key Responsibilities:

  • Develop and manage a multi-year vision, strategy, and roadmap for a designated portfolio by prioritizing customer feedback and data-driven insights.
  • Monitor and prioritize issues related to customer experience, process performance, and other key metrics for the portfolio.
  • Make recommendations to senior leaders on strategy and new initiatives based on an in-depth understanding of the business/group.
  • Work in cross-functional teams to lead digital initiatives from conception to launch.
  • Deliver key initiatives in alignment with the roadmap and define clear outcomes and goals for each initiative.

Requirements:

  • Typically, between 5-7 years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.
  • Passion for discovering emerging technologies and innovative approaches to solve complex and non-routine problems.
  • Expertise in designing digital experiences for B2B customers, especially in areas such as onboarding, servicing, payment issuance and acceptance, and account management.
  • A high level of curiosity, comfort with ambiguity, and willingness to challenge the status quo.
  • Go-getter spirit, strong sense of ownership, and eagerness to get things done.

BMO is committed to an inclusive, equitable, and accessible workplace.



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