Hotel Front Desk Clerk

2 weeks ago

Edmonton, Alberta, Canada Hampton Inn & Suites by Hilton Edmonton NWSt. Albert Full time

At Hampton Inn & Suites by Hilton Edmonton NW/St. Albert, we are seeking a skilled and customer-focused Front Desk Clerk to join our team. This role is ideal for individuals who possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

About the Role

We offer a competitive salary of $45,000 to $55,000 per year, depending on experience. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to guests, responding to inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Communication: Answer telephone calls, respond to guest inquiries, and relay messages to other departments as needed.
  • Administrative Tasks: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide exceptional service to guests, respond to complaints, and resolve issues in a professional and courteous manner.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
  • Attention to Detail: Ability to accurately process transactions, maintain records, and perform administrative tasks.
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
Benefits

We offer a range of benefits, including:

  • Dental Plan: Comprehensive dental coverage for employees and their families.
  • Health Care Plan: Access to a network of healthcare providers and comprehensive health insurance coverage.
  • Vision Care Benefits: Coverage for eye exams, glasses, and contact lenses.
  • Free Parking: Convenient parking available for employees.

We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and customer-focused individual who is looking for a rewarding career opportunity, please apply today

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