Hotel Front Desk Associate

3 weeks ago

Edmonton, Alberta, Canada RKS Hotels Group Ltd Full time

Job Summary: We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at RKS Hotels Group Ltd. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Manage room reservations, including taking, canceling, and changing reservations as needed.
  • Maintain accurate records of guest information, room assignments, and reservation details.
  • Perform light housekeeping and cleaning duties to ensure a clean and comfortable environment for our guests.

Requirements:

  • Secondary (high) school graduation certificate.
  • Previous experience in the hospitality industry, preferably in a front desk or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills, including proficiency in central reservation systems and spreadsheets.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Free parking available on site.

How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional guest service, please submit your application, including your resume and a cover letter, to RKS Hotels Group Ltd.

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