Hotel Front Desk Clerk

4 weeks ago


Edmonton, Alberta, Canada Marlow Properties ( B.C. ) Inc. Full time

Job Summary: We are seeking a highly skilled and organized Hotel Front Desk Clerk to join our team at Marlow Properties (B.C.) Inc. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of guest stays, including room assignments, charges, and payments.
  • Perform various clerical duties, such as faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
  • Contact guests to deliver requested wake-up calls and provide general information about hotel services.

Requirements:

  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment with a standard 40-hour workweek.
  • Proficiency in English as the primary language of communication.


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