Hotel Front Desk Clerk
2 weeks ago
Job Summary: We are seeking a highly skilled and organized Hotel Front Desk Clerk to join our team at Marlow Properties (B.C.) Inc. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account room availability and guest preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain accurate records of guest stays, including room assignments, charges, and payments.
- Perform various clerical duties, such as faxing, filing, and photocopying, as required.
- Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
- Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
- Contact guests to deliver requested wake-up calls and provide general information about hotel services.
Requirements:
- 1 year to less than 2 years of experience in a similar role.
- Permanent employment with a standard 40-hour workweek.
- Proficiency in English as the primary language of communication.
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