Hotel Front Desk Representative

7 days ago

Toronto, Ontario, Canada Silver Hotel Group Full time

We are looking for a highly motivated and organized Hotel Front Desk Representative to join our team at Silver Hotel Group.

About the Role:

The ideal candidate will be responsible for providing exceptional customer service to guests, answering phone calls, responding to inquiries, and resolving challenges in a courteous and efficient manner.

Key Responsibilities:

  • Provide excellent telephone service to guests, public, and associates
  • Answer telephone calls within 3 rings, using correct salutations and etiquette
  • Anticipate guest needs, respond promptly to inquiries
  • Process all requests, including changes and cancellations received by phone, fax, or email
  • Resolve all challenges, ensuring high levels of guest satisfaction
  • Review and validate all reservation information
  • Complete all traces in the queue, warning queue, and reservation queue
  • Audit the day file for reservations arriving 3 days out, correcting any errors, merging guest profiles, and completing outstanding traces, and refilling with reservations for next available dates
  • Maintain complete knowledge of hotel facilities, services, hours of operation, guest room layouts, bed types, decor, appointments, and locations
  • Perform wake-up calls
  • Ensure familiarity with group reservations procedures and systems
  • Required to build groups and manage rooming lists
  • Comply with all departmental policies, service procedures, and standards
  • Must be available on weekends

What We Offer:

In this role, you will have the opportunity to work with a reputable brand, be part of a dynamic team, and enjoy a fast-paced environment in an exciting industry. You will also receive education reimbursement, annual wellness credit, team member referral program, leadership development, team building events, culture of recognition program, and hotel stay discounts.

Requirements:

  • Reception, switchboard, and customer service experience, preferably in a hotel front desk position
  • Excellent written and verbal communication skills
  • Computer literate in Word and Excel. Maestro's or Opera experience is an asset
  • Results-oriented with the ability to be flexible and work well in a busy and demanding environment
  • A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision
  • Friendly, energetic, enthusiastic, and self-motivated, with a professional appearance
  • Available to work days, evenings, weekends, and/or holidays as required
  • Licensed to work in Canada

Salary:

$45,000 - $55,000 per year, depending on experience.

About Us:

Silver Hotel Group is a company committed to ensuring a culture of respect, appreciation, and fun. Our hotel, Novotel Toronto Centre, is newly renovated and nestled in the historic district of Old Town Toronto. We offer a variety of services that make any stay exceptional with a true European touch. The hotel is minutes from Toronto's major attractions, theatre and concert facilities, Harbourfront, and a myriad of shopping and dining options.

  • Hotel Front Desk Representative

    2 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job OverviewSilver Hotel Group is a leading Canadian hotel investment, development, and management company with a portfolio of hotels across Canada and the U.S. We are seeking a skilled Hotel Front Desk Representative to join our team at the Radisson Blu in Toronto.About the RoleThis is an exciting opportunity for a customer-focused individual to work in a...

  • Hotel Front Desk Representative

    2 weeks ago

    Toronto, Ontario, Canada LE GERMAIN HOTEL TORONTO MERCER Full time

    Company OverviewLE GERMAIN HOTEL TORONTO MERCER is a renowned hospitality establishment seeking an experienced Hotel Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest services and ensuring a seamless stay experience.

  • Hotel Front Desk Representative

    1 week ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Hotel Front Desk RepresentativeWe are seeking a highly skilled Hotel Front Desk Representative to join our team at Silver Hotel Group. This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional service.About the RoleThe Hotel Front Desk Representative will be responsible for providing top-notch service to...

  • Front Desk Representative

    4 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Novotel Toronto Centre. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling reservations and switchboard duties, and ensuring a seamless experience for all visitors.Key...

  • Front Desk Representative

    2 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Excellent OpportunityWe are seeking a highly skilled Front Desk Representative to join our team at Silver Hotel Group in Toronto, Canada.About the Role:Provide exceptional customer service to guests, ensuring a positive experience throughout their stay.Process check-ins and check-outs efficiently, handling room assignments, guest registration, and cash...

  • Front Desk Representative

    4 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Guest Services AgentThe Silver Hotel Group is seeking a skilled Guest Services Agent to provide exceptional service to our hotel guests. As a key member of our front desk team, you will be responsible for creating a positive first and last impression for our guests.Key Responsibilities:Maintain a warm and friendly demeanor at all times with guests and team...

  • Hotel Front Desk Representative

    1 week ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Customer Service Role at Silver Hotel GroupWe are seeking a skilled and friendly Guest Service Agent to join our team at the Radisson Blu hotel in Toronto. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.About the JobThis role involves...

  • Hotel Front Desk Representative

    1 month ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job Title: Guest Service AgentWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district.About the Role:The Guest Service Agent will be responsible for providing exceptional service to our guests, ensuring a positive first and last impression of our hotel....

  • Hotel Front Desk Ambassador

    1 week ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    About The RoleWe are seeking a highly skilled and motivated Guest Services Agent to join our team at The Anndore House. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations in our fast-paced hotel environment.The ideal candidate will possess excellent communication and...

  • Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada AccorHotel Full time

    Job Title: Customer Service Representative - Hotel Front DeskAbout the Role:We are seeking a skilled and friendly Customer Service Representative to join our team at AccorHotel as a Front Desk Agent. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and...

  • Front Desk Associate

    7 days ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    The Silver Hotel Group is committed to providing exceptional guest experiences. As a Front Desk Associate, you will play a vital role in ensuring our hotel guests have a positive first and last impression.As a key member of our team, you will be responsible for:Maintaining a warm and friendly demeanor with guests and colleagues;Complying with company...

  • Hotel Front Desk Agent

    1 week ago

    Toronto, Ontario, Canada LE GERMAIN HOTEL TORONTO MERCER Full time

    About the RoleWe are seeking a highly skilled and organized Hotel Front Desk Agent to join our team at LE GERMAIN HOTEL TORONTO MERCER.Job SummaryThis role involves providing exceptional customer service, handling guest arrivals and departures, processing room reservations, and maintaining a smooth front desk operation.Key ResponsibilitiesInvestigate...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Toronto, Ontario, Canada ClubLink Corporation ULC Full time

    Job Title: Hotel Front Desk SupervisorJob Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC. As a key member of our hotel operations team, you will be responsible for ensuring seamless front desk operations, supervising staff, and providing exceptional customer service.Key...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Toronto, Ontario, Canada ClubLink Corporation ULC Full time

    Hotel Front Desk Supervisor Job DescriptionWe are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.Key Responsibilities:Establish and maintain work...

  • Front Desk Ambassador

    2 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Join Our Team!We are seeking a highly motivated and experienced Front Desk Ambassador to join our team at Hotel Victoria, located in the heart of downtown Toronto. As a Front Desk Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.About UsHotel Victoria is a...

  • Hotel Guest Services Representative

    4 weeks ago

    Toronto, Ontario, Canada LE GERMAIN HOTEL TORONTO MERCER Full time

    Job Title: Hotel Guest Services RepresentativeJob Summary: We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at LE GERMAIN HOTEL TORONTO MERCER. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and...

  • Hotel Front Desk Team Lead

    1 week ago

    Toronto, Ontario, Canada ClubLink Corporation ULC Full time

    Job SummaryWe are seeking a skilled Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC. This is an exciting opportunity for an organized and client-focused individual to lead our front desk operations and provide exceptional service to our guests.Key Responsibilities:Establish efficient work schedules and procedures to ensure seamless...

  • Hotel Front Desk Team Lead

    2 weeks ago

    Toronto, Ontario, Canada ClubLink Corporation ULC Full time

    Job Title: Hotel Front Desk Team LeadWe are seeking a highly organized and client-focused Hotel Front Desk Team Lead to join our team at ClubLink Corporation ULC. The ideal candidate will have previous experience in a supervisory role, with the ability to lead and motivate a team.

  • Front Desk Associate

    1 week ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    We are seeking a talented Front Desk Associate to join our team at the Radisson Blu in Toronto, Canada.About the RoleThe ideal candidate will be responsible for providing exceptional service to guests, ensuring seamless check-in and check-out experiences, and maintaining a high level of customer satisfaction.ResponsibilitiesGuest Service: Greet and assist...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Toronto, Ontario, Canada ClubLink Corporation ULC Full time

    Job Title: Hotel Front Desk Supervisor - Team LeadJob Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.Key Responsibilities:Establish and...