Director of Hotel Operations and Strategy

3 days ago


St John's, Newfoundland and Labrador, Canada Manga Hotel Group Full time
Hotel General Manager Opportunity

We are seeking an experienced General Manager to lead our Hilton Garden Inn Downtown St. location. As a key member of our leadership team, you will be responsible for driving hotel operations, developing strategies, and ensuring exceptional guest satisfaction.

About Us

Manga Hotel Group is a Canadian company specializing in the acquisition, development, and management of high-quality hotels affiliated with prestigious brands. With 31 properties across Canada and the US, we offer a unique opportunity for a dynamic leader to make a significant impact.


Job Overview

This is a full-time position responsible for directing hotel operations, managing the leadership team, and implementing strategies to maximize profits and achieve exceptional guest satisfaction. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and the ability to analyze financial data and develop impactful strategies.


Key Responsibilities
  • Lead and manage hotel operations to achieve maximum profitability and guest satisfaction
  • Develop and implement hotel-wide strategies to drive revenue growth and improve operational efficiency
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurement
  • Direct the leadership team in the development and implementation of hotel-wide strategies
  • Be highly visible and interface with guests to obtain feedback on quality of service levels and overall satisfaction
  • Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results

Requirements

The successful candidate will possess:

  • A degree in Hospitality Management or a related field
  • Minimum 5 years of experience in hospitality management, preferably in a leadership role
  • Excellent leadership and communication skills
  • Strong analytical and problem-solving skills
  • Able to work in a fast-paced environment and adapt to changing circumstances

What We Offer

Manga Hotel Group offers a competitive salary and benefits package, including:

  • Estimated annual salary: $120,000 - $150,000
  • Comprehensive health and dental benefits
  • Generous retirement plan
  • Opportunities for career advancement within the company

Schedule

This is a Monday-to-Friday position, with occasional evening and weekend work required. The selected candidate will be expected to maintain a high level of visibility and availability to meet the needs of our guests and the hotel operation.



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