Director of Hotel Operations and Strategy
3 days ago
We are seeking an experienced General Manager to lead our Hilton Garden Inn Downtown St. location. As a key member of our leadership team, you will be responsible for driving hotel operations, developing strategies, and ensuring exceptional guest satisfaction.
About Us
Manga Hotel Group is a Canadian company specializing in the acquisition, development, and management of high-quality hotels affiliated with prestigious brands. With 31 properties across Canada and the US, we offer a unique opportunity for a dynamic leader to make a significant impact.
Job Overview
This is a full-time position responsible for directing hotel operations, managing the leadership team, and implementing strategies to maximize profits and achieve exceptional guest satisfaction. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and the ability to analyze financial data and develop impactful strategies.
Key Responsibilities
- Lead and manage hotel operations to achieve maximum profitability and guest satisfaction
- Develop and implement hotel-wide strategies to drive revenue growth and improve operational efficiency
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurement
- Direct the leadership team in the development and implementation of hotel-wide strategies
- Be highly visible and interface with guests to obtain feedback on quality of service levels and overall satisfaction
- Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results
Requirements
The successful candidate will possess:
- A degree in Hospitality Management or a related field
- Minimum 5 years of experience in hospitality management, preferably in a leadership role
- Excellent leadership and communication skills
- Strong analytical and problem-solving skills
- Able to work in a fast-paced environment and adapt to changing circumstances
What We Offer
Manga Hotel Group offers a competitive salary and benefits package, including:
- Estimated annual salary: $120,000 - $150,000
- Comprehensive health and dental benefits
- Generous retirement plan
- Opportunities for career advancement within the company
Schedule
This is a Monday-to-Friday position, with occasional evening and weekend work required. The selected candidate will be expected to maintain a high level of visibility and availability to meet the needs of our guests and the hotel operation.
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