Senior Hotel Operations Director
3 days ago
Job Title: Senior Hotel Operations Director
About Manga Hotels: Manga Hotel Group is a privately held Canadian company focused on hotel management and real estate development. With an impressive portfolio of 31 hotels, over 5800 rooms across Canada and the United States, as well as 18 food and beverage outlets and 5 residential properties, we continue to expand our presence in the industry.
We're looking for:
- A seasoned General Manager to oversee day-to-day operations, lead the leadership team, and drive property success.
- An experienced professional who can maximize profits, achieve exceptional guest satisfaction, and ensure operational efficiency.
- A strategic thinker who can understand P&L statements, develop impactful strategies, and implement measures to improve guest satisfaction results.
- A leader who can direct the leadership team in developing and implementing hotel-wide strategies, facilitate creative solutions, and continually improve guest satisfaction.
- A highly visible and approachable manager who can interface with guests regularly, obtain feedback, and implement changes to enhance service levels and overall satisfaction.
Key Responsibilities:
- To lead and manage hotel operations, focusing on maximizing profits and achieving the highest level of guest satisfaction.
- To oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurement.
- To review sales goals and strategies, ensuring alignment with the brand business strategy and proper pricing and positioning of the property in the market.
- To support the sales strategy, encourage leadership team to develop effective revenue management strategies, and set goals that drive the property's financial performance.
- To identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies.
Requirements:
- At least $120,000 - $150,000 per year, depending on experience.
- Full-time schedule, Monday to Friday.
- Bachelor's degree in Hospitality, Business Administration, or related field.
- Minimum 5 years of experience as a General Manager or similar role in the hospitality industry.
Manga Hotel Group offers:
- A competitive salary range.
- A comprehensive benefits package.
- Opportunities for career growth and professional development.
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