Executive Director of Hotel Operations

5 days ago


St John's, Newfoundland and Labrador, Canada Manga Hotel Group Full time

About Manga Hotel Group

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Manga Hotel Group is a privately held Canadian company involved in the acquisition, development and management of high-quality real estate properties, including hotels affiliated with leading brands. With an impressive portfolio of 31 hotels across Canada and the United States, over 5800 rooms, 18 food and beverage outlets, and 5 residential properties, we continue to expand our presence in the industry.

As a dynamic and experienced General Manager, you will lead the day-to-day operations and activities at the Hilton Garden Inn Downtown St. John's, driving profits and achieving exceptional guest satisfaction.

Responsibilities:

  • Hotel Operations Leadership: Direct hotel operations to maximize profits and achieve highest guest satisfaction.
  • P&L Management: Understand P&L statements and develop impactful strategies for property success.
  • Service Quality and Efficiency: Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurement.
  • Leadership Team Development: Direct leadership team in developing and implementing hotel-wide strategies.
  • Synergistic Leadership: Create a synergistic leadership team and business environment that delivers positive results and continuously improves performance.
  • Guest Feedback: Be highly visible, interface with guests regularly, and obtain feedback on quality of service levels and overall satisfaction.
  • Problem-Solving: Analyze service issues, identify trends, develop creative solutions, and ensure implementation to continually improve guest satisfaction results.
  • Sales Strategy: Review sales goals and strategies to ensure alignment with brand business strategy and proper pricing and positioning of the property in the market.
  • Revenue Management: Support sales strategy, encourage leadership team to develop effective revenue management strategies, and set goals that drive property's financial performance.
  • Operational Performance: Identify operational performance, productivity, and efficiency gaps, and implement measures to correct deficiencies.
  • Budgeting: Responsible for monthly and weekly revenue/expense forecasting and participation in preparing annual revenue and expense budgets.
  • Company Policies: Follow company policies and procedures at all times.
  • Daily Property Tours: Tour and inspect property daily, monitoring cleanliness, safety, security, quality control, and exceptional service.

Requirements:

We are seeking a Hotel General Manager with at least 5 years of experience at a property with over 150 rooms. This role requires a dynamic and experienced professional who can lead the hotel operations, manage finances, and deliver exceptional guest experiences.

Estimated Salary: $120,000 - $150,000 per annum, depending on qualifications and experience. The salary range is based on the current market conditions and location.



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