Customer Success Trainer
1 week ago
About This Role
We're looking for a talented individual to join our team as a Customer Success Trainer. As a key member of our Visier University team, you will be responsible for delivering instructor-led training to customers via virtual and in-person classrooms.
Key Responsibilities
- Develop and deliver training experiences that support defined learning objectives.
- Evaluate and collect feedback from customers/learners on curriculum, activities, and learning environments.
- Develop delivery strategies that maximize engagement, retention, and adoption.
- Incorporate change management practices into training strategies, where applicable.
- Maintain an in-depth technical knowledge of Visier products.
- Support special projects as needed.
Requirements
- Qualifications in Education, adult learning, facilitation/training, coaching, instructional design, or an equivalent combination of experience and professional certifications.
- Experience as a facilitator/trainer, with a proven track record of delivering technical training to external audiences or customers.
- Ability to create engaging learning experiences that distill complex topics into simple, accessible concepts.
- Experience working in the technology or SaaS industry is a plus.
What We Offer
Base pay range for this position in Canada is $65k - $80k / year + bonus. Compensation will be determined by factors such as relevant qualifications, experience, knowledge, and skills.
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