Corporate Operations Trainer

4 weeks ago

Toronto, Ontario, Canada St. Louis Bar & Grill Full time

Job Title: Corporate Operations Trainer

Job Summary: We are seeking a highly skilled Corporate Operations Trainer to join our team at St. Louis Bar & Grill. As a Corporate Operations Trainer, you will be responsible for training hourly staff members, managers, and franchisees on the skills needed to open and operate a successful St. Louis Bar & Grill.

Key Responsibilities:

  • Train hourly staff members, managers, and franchisees on the skills needed to open and operate a successful St. Louis Bar & Grill.
  • Work hands-on with Franchisees during the FOH and BOH portion of the training.
  • Ensure the training plan is being followed and assist with the creation of training documents for Franchisees.
  • Prepare St. Louis stores for their openings, providing onsite training and preparations for 3-4 weeks.
  • Assist Franchisees with the hiring process, including job postings, executing the job fair, and determining the opening team.
  • Schedule and oversee training of Team members hired prior to opening, ensuring all testing is completed.
  • Oversee the Team Member Orientation as well as the soft opening.
  • Direct support team based on locations/Franchisee specific requirements for each location.
  • Provide onsite support for three weeks in duration following the Team member orientation.
  • Review with Franchisee prior to removing support to determine if additional support is required.
  • Conduct opening post-mortems in order to identify areas for improvement; make recommendations based on findings.

Requirements:

  • Must be able to travel within Canada and the United States.
  • Must be able to travel independently to restaurants, including those not accessible by public transit.
  • Office time is around 5%-10% of the role, as the major part of the role is spent travelling to successfully open and support new/existing locations.

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