Bilingual Application Trainer

1 month ago


Toronto, Ontario, Canada Futurpreneur Full time
About Futurpreneur Canada

Futurpreneur is a national non-profit organization that empowers young, diverse entrepreneurs to start, buy and grow their businesses in Canada.

We provide loans with mentorship and resources to help them succeed.

Job Title: Bilingual Application and Systems Trainer

We are seeking a highly skilled Bilingual Application and Systems Trainer to join our team.

The successful candidate will be responsible for developing and delivering effective bilingual hybrid learning interventions, with a focus on system and software applications.

As a key member of our IT team, you will play a vital role in empowering users with the knowledge and skills they need to succeed in their roles.

Key Responsibilities:
  • Design, develop, and update comprehensive training programs in English and French tailored to different user levels.
  • Develop and implement training and knowledge management strategies.
  • Conduct needs analysis to determine areas for training and build strategies accordingly.
  • Collaborate with subject matter experts and stakeholders to understand software features and functionalities.
  • Create engaging and interactive training materials, including presentations, manuals, videos, and online tutorials.
  • Work with various teams to ensure all technical solutions are well understood and properly employed by users.
  • Collaborate with the Business Analyst and IT Team to understand updates and changes to different platforms.
  • Work closely with managers to align training objectives with business goals.
  • Stay informed about emerging training methodologies, technologies, and best practices.
Requirements:
  • Relevant experience in software training or a similar training role.
  • Microsoft Certified Trainer certification or equivalent is an asset.
  • Experience in supporting Microsoft 365 suite is required.
  • Bilingualism in French and English (spoken and written) is required.
  • Excellent problem-solving skills and ability to work independently.
  • Strong interpersonal and communication skills.
  • Patience and a customer-centric approach when working with learners.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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