Operational Resilience Manager
4 weeks ago
About the Role
The AVP, Operational Risk and Resilience Management is a senior leadership position responsible for leading various risk programs and ad hoc projects to enhance Manulife's operational risk and resilience capability. This role provides guidance to segment risk teams to better identify and manage current and emerging risks, reports relevant risk and resilience postures to the Executive Leadership Team, and demonstrates appropriate risk behaviors and culture.
Key Accountabilities
Establish and maintain operational resilience policies, guidelines, processes, and procedures including Business Continuity, Disaster Recovery, and Crisis management. Initiate, manage, and execute risk governance processes for operational resilience management, risk, and control awareness, and enhancement to operational efficiency. Lead various Operational Resilience Program workstreams as well as ad hoc projects and risk programs to support the continued growth and maturity of the ORRM function. Support the design and implementation, as well as ongoing maintenance, of the operational resilience management system. Design and set standards on operational resilience reports, dashboards, and metrics for management reporting. Operate as a subject matter expert to provide oversight and challenge over the ongoing critical operations assessment activities and the reporting of resilience posture, working with Segment Operational Risk Officers to help ensure timely and accurate resilience assessment outcomes. Communicate program requirements and the value proposition to gain the support needed to implement the program(s). Train Business Unit resources to implement the resilience management program(s) within their Business Unit. Advise the Business Units to help them assess the best way to implement the operational risk and resilience management program(s) within their business. Manage implementation of programs to ensure ORRM is aligned with the division's business objectives and Manulife's enterprise ORM program objectives, scope, and timelines. Review and challenge business unit risk and resilience information provided (e.g., risk assessments, resilience posture, loss data, metrics, etc.). Ensure key operational risk and resilience exposures are reported and escalated to divisional management, divisional risk management, and Corporate Risk Management, and that mitigating actions are identified and taken as appropriate. Collaborate extensively with Segment Risk Management and Enterprise Risk Management to communicate the division's perspective on risk exposures and program initiatives and ensure the divisional program remains aligned with Manulife's enterprise ORM program. Share key information, including risk exposures, resilience posture, and maturity, loss data, and risk management/control best practices across the Division (including with other divisional risk/compliance/control officers) and reach out to other Divisions to incorporate any learnings.
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