Operational Resilience Program Manager

1 week ago

Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Overview

We are seeking a highly skilled Operational Resilience Program Manager to join our team at Company 1 - The Manufacturers Life Insurance Company. This role will be responsible for leading various risk programs and ad hoc projects to enhance our operational risk and resilience capability.

About the Role

The successful candidate will have a strong background in technology risk and resilience, with experience in hosting strategies, architecture design patterns, and cloud portability. They will also have a solid understanding of operational procedures at financial institutions, preferably insurance companies.

A bachelor's degree in a relevant field is required, along with 10+ years of experience in risk management, audit, operations, compliance, or technology. Proven leadership skills, strong program and project management capabilities, and excellent communication skills are essential for this role.

Responsibilities
  • Establish and maintain operational resilience policies, guidelines, processes, and procedures, including business continuity, disaster recovery, and crisis management.
  • Initiate, manage, and execute risk governance processes for operational resilience management, risk, and control awareness, and enhancement to operational efficiency.
  • Lead various operational resilience program workstreams as well as ad hoc projects and risk programs to support the continued growth and maturity of the ORRM function.
  • Support the design and implementation, as well as ongoing maintenance, of the operational resilience management system.
  • Design and set standards on operational resilience reports, dashboards, and metrics for management reporting.
Key Skills and Qualifications
  • Technology risk and resilience experience within a large financial institution, including hosting strategies, architecture design patterns, and cloud portability.
  • Risk management, audit, operations, compliance, or technology background with 10+ years of experience in matters of increasing complexity.
  • Relevant advanced designation or degree (e.g., MBA, Finance, Risk, Actuarial).
  • Highly developed business acumen and pragmatic approach to solving problems and implementing solutions.
Benefits

We offer a competitive salary range of $123,400.00 CAD - $229,300.00 CAD, depending on location. Our comprehensive benefits package includes health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy, and wellness benefits. We also offer eligible employees various retirement savings plans, including pension and a global share ownership plan with employer matching contributions.

About Us

Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

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