Front Desk Associate
4 weeks ago
Job Summary: We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at the Best Western Plus Mirage Hotel & Resort. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account the specific needs of each group.
- Take, cancel, and change room reservations as needed, ensuring that all changes are accurately reflected in the hotel's system.
- Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Offer general information about points of interest in the area, helping guests to make the most of their stay.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Balance cash and complete balance sheets, cash reports, and related forms, ensuring accuracy and attention to detail.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring that the hotel's system is up-to-date and accurate.
- Follow emergency and safety procedures, including responding to guest complaints and resolving issues in a timely and professional manner.
- Clerical duties, such as faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages to guests and staff, ensuring that all communication is clear and concise.
- Provide exceptional customer service, responding to guest needs and concerns in a professional and courteous manner.
Support for Diversity and Inclusion:
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
- Provides diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
- Provides awareness training to employees to create a welcoming work environment for youth.
- Provides awareness training to employees to create a welcoming work environment for Veterans.
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
- Provides staff with awareness training to create a welcoming work environment for mature workers.
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.
Work Environment:
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 44 hours per week
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