Hotel Front Desk Associate

4 weeks ago


High Level, Canada Super 8 by Wyndham Full time

Job Summary: We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Super 8 by Wyndham. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:

  • Investigate and resolve guest complaints and issues in a professional and courteous manner.
  • Register arriving guests, assign rooms, and process room changes and cancellations.
  • Process group arrivals and departures, and handle room reservations and modifications.
  • Provide guests with information on hotel facilities and services, as well as local attractions and points of interest.
  • Exchange foreign currency and process guest payments.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, and perform light housekeeping and cleaning duties as needed.
  • Provide exceptional customer service and respond to guest inquiries and requests in a timely and professional manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • Will train.
  • Ability to work in a fast-paced environment and provide excellent customer service.
  • Strong communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive hourly rate.
  • A comprehensive training program.
  • A supportive and dynamic work environment.
  • Opportunities for career advancement.

How to Apply: If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.



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