Front Desk Associate
4 weeks ago
Job Title: Front Desk Agent
Job Summary: We are seeking a highly motivated and organized Front Desk Agent to join our team at Days Inn. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges, and receive payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e., faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Provide customer service
Requirements:
- Experience an asset
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Supports newcomers and/or refugees with foreign credential recognition
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- Provides awareness training to employees to create a welcoming work environment for youth
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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