Front Desk Associate
2 weeks ago
Job Title: Front Desk Agent
Job Summary: We are seeking a highly organized and customer-focused Front Desk Agent to join our team at the Best Western Plus Mirage Hotel & Resort. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Provide customer service
Requirements:
- Experience an asset
- Secondary (high) school graduation certificate
- Hotel, motel, resort work setting
Benefits:
- Permanent employment
- English language
- 30 to 44 hours per week
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