Front Desk Associate

2 weeks ago


High Level, Canada Best Western Plus Mirage Hotel & Resort Full time

Job Title: Front Desk Agent

Job Summary: We are seeking a highly organized and customer-focused Front Desk Agent to join our team at the Best Western Plus Mirage Hotel & Resort. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Provide customer service

Requirements:

  • Experience an asset
  • Secondary (high) school graduation certificate
  • Hotel, motel, resort work setting

Benefits:

  • Permanent employment
  • English language
  • 30 to 44 hours per week


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