Elevator Industry Sales Professional

2 days ago

Toronto, Ontario, Canada Schindler Group Full time

The Elevator Industry Sales Professional identifies opportunities through key customer contacts and industry information, sourcing company products and services for sale. He/She prepares documentation for prospective customers and ensures communication is appropriate. Operational functions are responsible for ensuring the delivery of service and products.

Key Responsibilities

  • Build and maintain favorable client relationships
  • Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
  • Interpret customer concerns and mobilize internal resources to assure customer satisfaction while minimizing disruption to cost and employee resources
  • Assist architects and/or developers with application of company products through layout data and specifications

Portfolio Growth and Retention

  • Understand financial goals and expectations of the company, meeting and/or exceeding assigned sales and customer objectives
  • Plan, develop and implement sales strategies to lead negotiations consistent with internal strategy while reflective of customer requirements and competitive offerings
  • Assemble and present information for service and fixed priced repair offerings
  • Identify and pursue potential customers to drive strategic growth objectives
  • Analyze customer needs and secure desirable business through application of company products and services
  • Work with owners and building management to obtain maintenance agreements, renewals and updates to meet new code requirements or apply new technologies
  • Source, analyze, communicate and apply competitive data for competitive advantage to the company, providing recommendations for market target pricing

Process Management and Administration

  • Develop sales proposals and prepare estimates for the sale of company products and services
  • Assure full utilization of systems and follow best demonstrated practices (BDP)
  • Prepare and maintain required customer information and files in accordance with established procedures
  • Work in cooperation with Contract Control on sales contract agreements
  • Accounts receivable management for assigned accounts
  • Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Requirements

  • Post Secondary Degree – preferably in Business or Engineering
  • 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
  • Proficient in MS Office
  • Communication: Communicate clearly and articulately
  • Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
  • Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers' acceptance
  • Persuasion: Motivate customers to act or react in a manner to support business growth
  • Presentation: Ability to present materials clearly and engage audience
  • Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork: Ability to interact with all levels and be an integral part of the operation

What We Offer

  • Competitive Salary ($68,622 to $85,000) plus commissions
  • Competitive Commission Incentive Plan
  • Eligible for Vehicle Allowance
  • Competitive Extended Health, Life, Dental & Vision Plans
  • Generous Paid Time Off Plans
  • Tuition Reimbursement Program
  • Competitive Group RRSP with Company Match
  • Ongoing Learning & Career Development in a Supportive Work Environment

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