Elevator Account Manager

1 month ago

Toronto, Ontario, Canada Schindler Group Full time
About the Role

We are seeking a highly skilled and experienced Account Manager to join our team at Schindler Group. As an Account Manager, you will be responsible for identifying opportunities through key customer contacts and industry information, locating sources for the sale of company products and services, and ensuring that it is communicated appropriately.

Key Responsibilities
  • Build and maintain favorable client relationships
  • Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
  • Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
  • Assist architects and/or developers with the application of company products through layout data and specifications
Portfolio Growth and Retention
  • Understand financial goals and expectations of the company, and meet and/or exceed assigned sales and customer objectives
  • Plan, develop and implement EI sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
  • Assemble and present information for service and fixed priced repair offerings
  • Identify and pursue potential customers to drive and support strategic growth objectives
  • Analyze customer needs and secure desirable business through the application of company products and services
  • Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through the application of new technologies
  • Source, analyze, communicate and apply competitive data for competitive advantage to the company, and provide recommendations for market target pricing
Process Management and Administration
  • Develop sales proposals and prepare estimates for the sale of company products and services
  • Assure full utilization of systems and follow best demonstrated practices (BDP)
  • Prepare and maintain required customer information and files in accordance with established procedures
  • Work in cooperation with Contract Control on sales contract agreements
  • Accounts receivable management for assigned accounts
  • Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
Requirements
  • Post Secondary Degree – preferably in Business or Engineering
  • 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
  • Proficient in MS Office
  • Communication: Communicate clearly and articulately
  • Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
  • Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers' acceptance
  • Persuasion: Motivate customers to act or react in a manner to support business growth
  • Presentation: Ability to present materials clearly and engage audience
  • Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork: Ability to interact with all levels and be an integral part of the operation
What We Offer
  • Competitive Salary (commensurate with experience)
  • Competitive Commission Incentive Plan
  • Eligible for Vehicle Allowance
  • Competitive Extended Health, Life, Dental & Vision Plans
  • Generous Paid Time Off Plans
  • Tuition Reimbursement Program
  • Competitive Group RRSP with Company Match
  • Ongoing Learning & Career Development in a Supportive Work Environment
  • By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third party recruitment partners and affiliate companies.

The budgeted salary range for this role is $68,622 to $85,000 plus commissions. Pay within the salary range will be based on several factors including, but not limited to, relevant qualifications, certifications, experience, geographic location and organizational needs.

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