Insurance Customer Service Representative with Bilingual Expertise
3 weeks ago
We are seeking a highly motivated and bilingual customer service representative to join our team at Recrute Action. As an insurance professional, you will have the opportunity to provide exceptional service to clients while growing your career in the industry.
About the RoleThis is a full-time position offering a competitive salary of $52,500 per year, plus opportunities for bonuses and career advancement. You will work 37.5 hours per week, with a hybrid schedule that includes 3 days in the office and 1 Saturday per month. Our company covers all exam fees and study materials for the OTL license, providing a comprehensive training program to ensure your success.
Key Responsibilities- Understand customer insurance needs and provide tailored solutions
- Quote and sell Home and Auto insurance policies
- Assist new customers with their Home and Auto insurance needs
- Service existing customers by updating their policies to meet changing needs and offering new products as required
- Drive strong customer retention by delivering a world-class customer experience
- Underwrite new business policy endorsements and renewals by gathering all necessary information for pricing and risk analysis
- College diploma or university degree (asset)
- OTL or RIBO license (asset)
- Willingness to obtain an OTL insurance license training and exam provided
- Sales and customer service experience
- Strong communication, problem-solving, and self-management skills
- Bilingual fluency in English and French (spoken and written) to support clients in both languages
- Ability to learn new software and match products to customer needs
- Competitive annual salary of $52,500 with potential for increases
- Annual bonus structure of 5-10% based on personal and company performance
- 4 weeks of vacation and unlimited sick days
- Full benefits starting from day 1, including health insurance, wellness expense account, and more
- DCPP pension plan with 5% company contribution, retirement savings, and employee share ownership plan
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