Bilingual Customer Service Representative Position
3 weeks ago
Job Description:
TEKsystems is seeking a skilled Bilingual Customer Service Representative to join their team. As a Customer Service Agent, you will be responsible for providing exceptional support to clients in both English and French.
Key Responsibilities:
- Provide timely and professional responses to client inquiries via phone, email, and online chat
- Resolve customer complaints in a fair and efficient manner
- Collaborate with internal teams to identify and implement process improvements
- Meet or exceed performance metrics, including call resolution rates and customer satisfaction scores
Requirements:
- 1+ year of experience in a customer-facing role, with a focus on bilingual communication
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment with multiple priorities
About TEKsystems:
TEKsystems is a leading provider of technology services, talent solutions, and real-world application. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As an equal opportunity employer, we welcome applications from diverse candidates.
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