Customer Service Representative

3 weeks ago

Toronto, Ontario, Canada Recrute Action Full time

Are you a customer service expert looking to grow within a reputable company in the insurance industry?

About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to support our client's Absence Management Consultation Services (AMCS) department.

You will play a key role in providing exceptional customer service and administrative support, focusing on delivering outstanding results to Plan Sponsors and Plan Members.

Key Responsibilities
  • Act as the first point of contact for Plan Sponsors and Plan Members accessing the AMCS program
  • Handle client inquiries via phone and email, ensuring timely and effective resolution of issues
  • Gather referral information through verbal intake processes and manage new referrals in the case management system
  • Provide administrative support to case management teams, including handling template letters, processing data entry updates, and managing office supplies
  • Process mail, faxes, invoices, and other documentation, including handling file closures and copy requests
  • Assist with basic client reporting and ad-hoc assignments or projects
Requirements

To succeed in this role, you will need:

  • Post-secondary education
  • 23 years of administration and clerical experience
  • Bilingual fluency in English and French (spoken and written) to support clients in both languages
  • Proficiency in Microsoft Office Suite (Excel, Teams, Word)
  • Strong customer focus with active listening skills and the ability to probe, investigate, and resolve issues
  • Highly adaptable, organized, and quick learner with strong attention to detail and accuracy
  • Ability to prioritize tasks and work well both independently and collaboratively in a fast-paced team environment
  • Excellent word processing, spreadsheet, and database computer skills
  • Experience with Amazon Connect (nice-to-have)
  • Understanding of medical terminology (nice-to-have)
What We Offer

As a valued member of our team, you can expect:

  • An hourly salary of $22-$24 based on experience
  • A 12-month contract
  • A fully remote, full-time position (37.5 hours per week)
  • Rotating shifts: 8 am-4 pm, 9 am-5 pm, 10 am-6 pm, and 12 pm-8 pm
  • Flexibility required to cover varying shifts as needed to meet business demands
  • Occasional overtime may be required, including coverage during Family Day and civic holidays
Why Recruit Action

Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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