Business Development Manager, VP

6 days ago

Cambridge, Ontario, Canada Atlas Copco Canada Inc. Full time
Job Description

Job Title: VP & Business Line Manager - Aftermarket

Job Summary:

We are seeking an experienced and results-driven VP & Business Line Manager to lead our Aftermarket business in Canada. As a key member of our Strategic Management team, you will be responsible for developing and growing our operations, product sales, and technical service functions to drive profitable growth and maintain our market leadership position.

Key Responsibilities:

  • Develop and implement business plans to achieve short-term, mid-term, and long-term goals
  • Develop and implement department KPIs for health and safety, aftermarket service and product sales, and marketing strategy
  • Control all operational costs, with focus on operational efficiency, utilization, cost recovery, and other related divisional KPIs
  • Apply service metrics in accordance with the guidelines and strategies defined by the MGS division and further grow the Aftermarket business to the next level
  • Focus on climbing the medical service ladder to elevate customer penetration from core products and services to advanced products and services
  • Increasing service contract ratios to achieve an optimal 1:1 ratio of equipment sold/installed: equipment serviced
  • Introduce the pro-active maintenance concept and retrofit strategy on all brands leveraging smart hospital concepts while developing the MyMedGas technology within the Canadian market with full connectivity strategy
  • Significantly increase our level of technical competence, working closely with Technical Product Support Manager to support execution of the training matrix and further our reputation as a service leader and provider in the Canadian Healthcare market
  • Provide a high level of satisfaction and service quality to the existing service customers with a focus on high retention and low attrition driving growth in promoters
  • Ensure a proactive leadership in health and safety through toolbox meetings and completion of mandatory training
  • Responsible for the Facilities Services team to clearly execute Preventive Maintenance (PM) inspections and maintenance activity, Equipment & Systems Support and Start Ups on Medical Gas Supply Equipment & Systems or other related equipment sold to healthcare facilities
  • Ensure provision of On-Call Service support by Facilities Service Technician team and Service administration activity
  • Involvement in additional projects as required by the business approved by General Manager or MGS division
  • Directing the work of remote service technicians and back-office staff within the Service department
  • Performance appraisal processes

Requirements:

  • Fluent in English and French would be a considerable asset
  • Strong communication skills and advanced computer literacy
  • Hands on working knowledge of SAP, Power BI, Office 365 or similar office tools is an asset
  • Experience in Financial Reporting and preparation for Business Review Meetings considered an advantage
  • Medical Gas systems or other similar positive displacement equipment and aftermarket knowledge is an advantage
  • Medical Gas industry knowledge and/or regulatory reporting such as CSA Z7396.1_17 is a strong asset
  • Bachelor's Degree in engineering or business, or equivalent work experience
  • Management experience and good understanding of Atlas Copco financials (specifically related to service)
  • Proven commercial and business experience
  • Result-oriented and experienced professional with proven track record in service business and operations or P&L responsibility as Business Line Manager is an asset
  • Proven track record of strong leadership and entrepreneurial skills, sound commercial awareness and a drive for team success
  • Strong organizational, time management, problem solving, negotiating, and networking skills
  • Ability to manage people by creating trustworthy and fair relationships
  • On the Job training in the delivery of high-quality customer service to all Class 1 Inc. customers

What We Offer:

  • Extended health care plan
  • Dental care
  • Life and disability insurance

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