Business Development Manager

6 days ago

Cambridge, Ontario, Canada Atlas Copco Airpower N.V. Full time
Job Description

Job Title: Business Development Manager, VP of Operations

Job Summary:

We are seeking an experienced Business Development Manager, VP of Operations to join our team at Atlas Copco Airpower N.V. The successful candidate will be responsible for developing and growing our operations, aftermarket product sales, and technical service functions across Canada to drive profitable growth in accordance with divisional targets and objectives.

Key Responsibilities:

  • Develop and implement business plans in line with the company's strategy for short-term, mid-term, and long-term goals
  • Develop and implement department KPIs for health and safety, aftermarket service and product sales, and marketing strategy with full P&L responsibility
  • Control of all operational costs, with focus on operational efficiency, utilization, cost recovery and other related divisional KPIs
  • Apply service metrics in accordance with the guidelines and strategies defined by the MGS division and further grow the Aftermarket business to the next level
  • Focus on climbing the medical service ladder to elevate customer penetration from core products and services to advanced products and services
  • Increasing service contract ratios to achieve an optimal 1:1 ratio of equipment sold/installed: equipment serviced
  • Introduce the pro-active maintenance concept and retrofit strategy on all brands leveraging smart hospital concepts while developing the MyMedGas technology within the Canadian market with full connectivity strategy
  • Significantly increase our level of technical competence, working closely with Technical Product Support Manager to support execution of the training matrix and further our reputation as a service leader and provider in the Canadian Healthcare market
  • Evaluate the Customer needs and their potential for further development through regular interaction and support
  • Provide a high level of satisfaction and service quality to the existing service customers with a focus on high retention and low attrition driving growth in promoters
  • Stabilize, grow and reinforce the present organization to assure success in our ambitious growth targets
  • Develop and support a spirit of open communication and fairness in all areas of operations with continuous interaction of all areas of the company utilizing a Customer Centric approach
  • Safeguard integrity and transparency of operations by making sure that FAM (financial administration) reporting is understood and applied
  • Ensure a proactive leadership in health and safety through toolbox meetings and completion of mandatory training
  • Responsible for the Facilities Services team to clearly execute Preventive Maintenance (PM) inspections and maintenance activity, Equipment & Systems Support and Start Ups on Medical Gas Supply Equipment & Systems or other related equipment sold to healthcare facilities
  • Ensure provision of On-Call Service support by Facilities Service Technician team and Service administration activity
  • Involvement in additional projects as required by the business approved by General Manager or MGS division

Supervisory Responsibility:

  • Directing the work of remote service technicians and back-office staff within the Service department
  • Compensation consideration
  • Disciplinary action/counselling
  • Coaching for improvement

Requirements:

  • Bachelor's Degree in engineering or business, or equivalent work experience
  • Management experience and good understanding of Atlas Copco financials (specifically related to service)
  • Proven commercial and business experience
  • Fluent in English and French would be a considerable asset
  • Strong communication skills and advanced computer literacy
  • Hands on working knowledge of SAP, Power BI, Office 365 or similar office tools an asset
  • Good understanding of systems tools and operational processes
  • Experience in Financial Reporting and preparation for Business Review Meetings considered an advantage
  • Medical Gas systems or other similar positive displacement equipment and aftermarket knowledge is an advantage
  • Medical Gas industry knowledge and/or regulatory reporting such as CSA Z7396.1_17 is a strong asset

What We Offer:

  • On the Job training in the delivery of high-quality customer service to all Class 1 Inc. customers
  • Competitive wage
  • Extended health care plan, dental care, life and disability insurance
  • Company matching RRSP plan
  • Physical wellness subsidy
  • Paid time off (3 weeks' vacation to start, paid sick days, paid flex days)
  • Emergency travel insurance
  • Employee assistance program
  • Continuous learning opportunities

About Us:

We are a diverse and inclusive company that values innovation and customer satisfaction. We are committed to building better healthcare solutions and are looking for talented individuals to join our team.

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