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VP & Business Line Manager - Aftermarket Solutions
2 months ago
About the Role:
We are seeking a highly skilled and experienced professional to join our team as a VP & Business Line Manager - Aftermarket Solutions. As a key member of our Strategic Management team, you will be responsible for developing and growing our operations, aftermarket product sales, and technical service functions across Canada.
Key Responsibilities:
- Develop and implement business plans to drive profitable growth and achieve divisional targets and objectives.
- Lead by example and embody a customer-first attitude, ensuring excellent customer service and high-quality delivery of our solutions.
- Develop and implement department KPIs for health and safety, aftermarket service, and product sales, with full P&L responsibility.
- Control operational costs, focusing on operational efficiency, utilization, cost recovery, and other related divisional KPIs.
- Apply service metrics in accordance with guidelines and strategies defined by the Medical Gas Solutions division, and grow the Aftermarket business to the next level.
- Focus on climbing the medical service ladder to elevate customer penetration from core products and services to advanced products and services.
- Increasing service contract ratios to achieve an optimal 1:1 ratio of equipment sold/installed: equipment serviced.
- Introduce proactive maintenance concepts and retrofit strategies on all brands, leveraging smart hospital concepts, while developing the MyMedGas technology within the Canadian market with full connectivity strategy.
- Significantly increase technical competence, working closely with the Technical Product Support Manager to support execution of the training matrix and further our reputation as a service leader and provider in the Canadian Healthcare market.
- Evaluate customer needs and their potential for further development through regular interaction and support.
- Provide a high level of satisfaction and service quality to existing service customers, with a focus on high retention and low attrition driving growth in promoters.
- Stabilize, grow, and reinforce the present organization to assure success in our ambitious growth targets.
- Develop and support a spirit of open communication and fairness in all areas of operations, with continuous interaction of all areas of the company utilizing a customer-centric approach.
- Safeguard integrity and transparency of operations by ensuring that financial administration reporting is understood and applied.
- Ensure proactive leadership in health and safety through toolbox meetings and completion of mandatory training.
- Responsible for the Facilities Services team to clearly execute Preventive Maintenance (PM) inspections and maintenance activity, Equipment & Systems Support, and Start Ups on Medical Gas Supply Equipment & Systems or other related equipment sold to healthcare facilities.
- Ensure provision of On-Call Service support by the Facilities Service Technician team and Service administration activity.
- Involvement in additional projects as required by the business, approved by the General Manager or MGS division.
Supervisory Responsibility:
- Directing the work of remote service technicians and back-office staff within the Service department.
- Compensation consideration.
- Disciplinary action/counselling.
- Performance appraisal processes.
- Coaching for improvement.
Requirements:
- Fluent in English and French would be a considerable asset.
- Strong communication skills and advanced computer literacy.
- Hands-on working knowledge of SAP, Power BI, Office 365 or similar office tools an asset.
- Good understanding of systems tools and operational processes.
- Experience in Financial Reporting and preparation for Business Review Meetings considered an advantage.
- Medical Gas systems or other similar positive displacement equipment and aftermarket knowledge is an advantage.
- Medical Gas industry knowledge and/or regulatory reporting such as CSA Z7396.1_17 is a strong asset.
Educational Requirements:
- Bachelor's Degree in engineering or business, or equivalent work experience.
Experience:
- Management experience and good understanding of Atlas Copco financials (specifically related to service).
- Proven commercial and business experience.
Skills:
- A 'customer-first' attitude with ability to maintain a professional appearance and demonstrate a positive attitude with customers, industry peers, and fellow employees.
- Ability to think outside the box, complimented with a Safety First approach.
- Result-oriented and experienced professional with proven track record in service business and operations or P&L responsibility as Business Line Manager an asset.
- Proven track record of strong leadership and entrepreneurial skills, sound commercial awareness, and a drive for team success.
- Strong organizational, time management, problem-solving, negotiating, and networking skills.
- Ability to manage people by creating trustworthy and fair relationships.
Travel:
Extensive travel across Canada and internationally as required.
