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Transformational Change Agent

2 months ago

Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Job Summary

We are seeking a highly skilled and experienced Strategic Change Management Leader to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our organization, you will be responsible for leading organizational strategy and change management for our Global Contact Centers.

Key Responsibilities
  • Strategic Planning
    • Develop and implement strategic plans to drive business growth and improve operational efficiency.
    • Collaborate with cross-functional teams to ensure alignment and integration of contact center strategy with broader organizational initiatives.
  • Change Enablement
    • Establish and implement change management strategies to support the adoption of new processes, technologies, and ways of working within the contact center.
    • Develop and drive change management plans that encompass communication, training, and partner engagement to drive consensus and minimize resistance to change.
  • Leadership and Collaboration
    • Lead and manage a team of change management professionals to drive business outcomes.
    • Collaborate with senior management and other stakeholders to ensure effective communication and alignment on business objectives.
Requirements
  • Leadership and Management
    • Proven experience in leading and managing teams to drive business outcomes.
    • Strong leadership and management skills, with the ability to inspire and motivate teams.
  • Strategic Planning and Change Management
    • Proven experience in developing and implementing strategic plans to drive business growth and improve operational efficiency.
    • Strong understanding of change management principles and practices, with the ability to develop and implement effective change management strategies.
  • Communication and Collaboration
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with senior management and other stakeholders.
    • Strong analytical and problem-solving skills, with the ability to analyze complex business problems and develop effective solutions.
What We Offer
  • Competitive Compensation and Benefits
    • A competitive salary and benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
  • Opportunities for Growth and Development
    • Opportunities for professional growth and development, including training and education programs, as well as opportunities for advancement within the company.
  • Collaborative and Dynamic Work Environment
    • A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional results.