Clinical Service Desk Agent

1 month ago


Halifax, Nova Scotia, Canada NTT DATA Full time

Job Title: Clinical Service Desk Agent - Healthcare Support

Job Summary:

We are seeking a Clinical Service Desk Agent - Healthcare Support to join our team in Halifax, Nova Scotia. As a Clinical Service Desk Agent, you will be responsible for providing exceptional support to our healthcare clients.

Key Responsibilities:

  • Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various applications.
  • Track and document incidents, and close or escalate tickets in a timely manner.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Provide excellent customer service and support to our clients.

Requirements:

  • Minimum 1 year of experience in a call center or service desk environment.
  • Proven ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including nights, weekends, and holidays.

About Us:

NTT DATA is a leading provider of business and technology services. We are committed to helping our clients innovate, optimize, and transform for long-term success.



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