Strategic Change Management Leader
3 weeks ago
We are seeking a highly skilled and experienced Strategic Change Management Leader to join our team at Manulife. As a key member of our organization, you will be responsible for leading organizational strategy and change management for our Global Contact Centers.
Key Responsibilities- Develop and implement strategic plans to drive business growth and transformation.
- Lead cross-functional teams to ensure alignment and integration of contact center strategy with broader organizational initiatives.
- Identify and assess potential risks and opportunities in the contact center environment and develop mitigation strategies.
- Develop and implement change management strategies to support the adoption of new processes, technologies, and ways of working within the contact center.
- Establish a communications framework to drive integration, adoption, and engagement of key messages.
- Ability to define operational strategies that align to global business objectives.
- Measures and reports on the effectiveness of change management activities.
- Establishes feedback mechanisms to collect insights from employees and partners on the impact of change initiatives.
- Facilitates workshops and forums to gather input and feedback from contact center employees on proposed changes and transformation initiatives.
- Ability to build and lead a forward-thinking operational team that promotes innovation while optimizing costs.
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
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Strategic Change Management Leader
1 month ago
Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full timeJob Title: AVP, Strategy and Change ManagementReporting to the Global Head of Contact Center, this role leads organizational strategy and change management for Global Contact centers, including strategic planning, employee and partner engagement, transformational communications, and more.Key Responsibilities:Develop and implement strategic plans to drive...
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Strategic Change Management Leader
1 month ago
Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full timeJob Title: AVP, Strategy and Change ManagementReporting to the Global Head of Contact Center, this role leads organizational strategy and change management for Global Contact centers, including strategic planning, employee and partner engagement, transformational communications, and more.Key Responsibilities:Develop and implement strategic plans to drive...
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Strategic Change Management Leader
2 months ago
Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full timeJob Title: AVP, Strategy and Change ManagementDescriptionThis role leads organizational strategy and change management for Global Contact centers, including strategic planning, employee and partner engagement, transformational communications, and furthering the objectives of implementing the vision, mission, and strategic objectives of Global Contact...
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Strategic Change Management Leader
2 months ago
Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full timeJob Title: AVP, Strategy and Change ManagementDescriptionThis role leads organizational strategy and change management for Global Contact centers, including strategic planning, employee and partner engagement, transformational communications, and furthering the objectives of implementing the vision, mission, and strategic objectives of Global Contact...
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Strategic Change Management Lead
1 month ago
Halifax, Nova Scotia, Canada Manulife Full timeJob Title: Strategic Change Management LeadManulife is seeking a highly skilled Strategic Change Management Lead to join our team. As a key member of our organization, you will be responsible for leading organizational strategy and change management for Global Contact centers.The ideal candidate will have a strong background in strategic planning, employee...
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Strategic Change Management Lead
1 month ago
Halifax, Nova Scotia, Canada Manulife Full timeJob Title: Strategic Change Management LeadManulife is seeking a highly skilled Strategic Change Management Lead to join our team. As a key member of our organization, you will be responsible for leading organizational strategy and change management for Global Contact centers.The ideal candidate will have a strong background in strategic planning, employee...
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Strategic Change Management Director
2 months ago
Halifax, Nova Scotia, Canada Manulife Full timeJob Title: AVP, Strategy and Change ManagementReporting to the Global Head of Contact Center, this role leads organizational strategy and change management for Global Contact centers, including strategic planning, employee and partner engagement, transformational communications, and furthering the objectives of implementing the vision, mission, and strategic...
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Strategic Change Management Director
2 months ago
Halifax, Nova Scotia, Canada Manulife Full timeJob Title: AVP, Strategy and Change ManagementReporting to the Global Head of Contact Center, this role leads organizational strategy and change management for Global Contact centers, including strategic planning, employee and partner engagement, transformational communications, and furthering the objectives of implementing the vision, mission, and strategic...
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Strategic Change Management Professional
7 days ago
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2 weeks ago
Halifax, Nova Scotia, Canada Halifax Regional Municipality Full timeJob Title: Change Management ConsultantJob Summary: We are seeking a highly skilled Change Management Consultant to join our team at Halifax Regional Municipality. The successful candidate will be responsible for developing and implementing a structured change management approach to ensure organizational readiness for change and maximize employee...
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Change Management Specialist
4 weeks ago
Halifax, Nova Scotia, Canada Halifax Regional Municipality Full timeJob Title: Change Management ConsultantHalifax Regional Municipality is seeking a highly skilled Change Management Consultant to join our Project Management Office (PMO) in Information Technology.The successful candidate will be responsible for developing and implementing a structured change management approach to ensure organizational readiness for change...
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Change Management Specialist
4 weeks ago
Halifax, Nova Scotia, Canada Halifax Regional Municipality Full timeJob Title: Change Management ConsultantHalifax Regional Municipality is seeking a highly skilled Change Management Consultant to join our Project Management Office (PMO) in Information Technology.The successful candidate will be responsible for developing and implementing a structured change management approach to ensure organizational readiness for change...
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Change Management Specialist
1 month ago
Halifax, Nova Scotia, Canada Halifax Regional Municipality Full timeJob Title: Change Management ConsultantHalifax Regional Municipality is seeking a highly skilled Change Management Consultant to join our Project Management Office (PMO) in Information Technology.The successful candidate will be responsible for driving change management initiatives across the organization, ensuring a smooth transition to new processes and...
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Change Management Specialist
4 weeks ago
Halifax, Nova Scotia, Canada Halifax Regional Municipality Full timeJob Title: Change Management ConsultantHalifax Regional Municipality is seeking a highly skilled Change Management Consultant to join our Project Management Office (PMO) in Information Technology.The successful candidate will be responsible for developing and implementing a structured change management approach to ensure organizational readiness for change...