Strategic Change Management Leader

3 weeks ago


Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Job Summary

We are seeking a highly skilled and experienced Strategic Change Management Leader to join our team at Manulife. As a key member of our organization, you will be responsible for leading organizational strategy and change management for our Global Contact Centers.

Key Responsibilities
  • Develop and implement strategic plans to drive business growth and transformation.
  • Lead cross-functional teams to ensure alignment and integration of contact center strategy with broader organizational initiatives.
  • Identify and assess potential risks and opportunities in the contact center environment and develop mitigation strategies.
  • Develop and implement change management strategies to support the adoption of new processes, technologies, and ways of working within the contact center.
  • Establish a communications framework to drive integration, adoption, and engagement of key messages.
Requirements
  • Ability to define operational strategies that align to global business objectives.
  • Measures and reports on the effectiveness of change management activities.
  • Establishes feedback mechanisms to collect insights from employees and partners on the impact of change initiatives.
  • Facilitates workshops and forums to gather input and feedback from contact center employees on proposed changes and transformation initiatives.
  • Ability to build and lead a forward-thinking operational team that promotes innovation while optimizing costs.
What We Offer
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.


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