Customer Service Manager

2 weeks ago


Toronto, Ontario, Canada Ontario Inc. Full time

Job Title: Customer Service Manager

Job Summary: We are seeking a highly skilled Customer Service Manager to join our team at Ontario Inc. The successful candidate will be responsible for leading our contact centre team, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Lead and manage a team of customer service representatives
  • Develop and implement customer service strategies to improve customer satisfaction
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer experience
  • Manage customer complaints and issues in a professional and timely manner

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Minimum 2 years of experience in customer service management
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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