Client Support and Engagement Manager

4 days ago


Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

The Senior Customer Engagement Specialist at EQ Bank | Equitable Bank plays a vital role in ensuring the success of our reverse mortgage applicants. This role involves proactively monitoring client files, communicating with internal and external parties, and delivering exceptional customer service.

Main Responsibilities
  • Handle customer questions/complaints/challenges, quickly identifying where and when to escalate these.
  • Communicate with internal contacts and external contacts to ensure deals are processed in a timely and efficient manner.
  • Monitor and report on customer interactions, helping to identify process improvements.
Essential Requirements
  • 5+ years' experience delivering superb customer service.
  • A team player with a strong willingness to learn and develop deep subject matter expertise.
  • Strong verbal and written communication skills.


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