Director of Client Engagement
4 days ago
About Us
STAN AI is an innovative company that is changing the property management industry with its artificial intelligence assistant.
We are seeking a skilled Director of Client Engagement to join our team. In this role, you will be responsible for leading the daily operations of our Implementation team and mentoring associates to excel through empowerment and encouragement.
The ideal candidate will have 3-7 years of leadership experience in a fast-paced environment and excellent communication skills, both verbal and written.
You will also have the ability to prioritize, multitask, and manage time effectively, as well as proven experience in Startup/SaaS, Client Onboarding, Customer Service, and/or Customer Success.
Key Responsibilities:
- Becoming a STAN AI expert and leading the Implementation team, ensuring smooth operations and top-notch service.
- Recruiting, mentoring, and developing associates, fostering a high-performance environment.
- Providing world-class service to clients, managing complex implementation projects and supporting the Customer Success team in responding to inquiries.
Requirements and Skills:
- 3-7 years of leadership experience in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Proven experience in Startup/SaaS, Client Onboarding, Customer Service, and/or Customer Success.
- Tech-savvy with the ability to quickly learn and explain new products.
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