Engagement Manager

5 days ago

Toronto, Ontario, Canada Valence Full time

Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leader or employee. At Valence, we're not just talking about the future of work – we're actively shaping it.

From your first interaction with us, you'll notice we're different. By working here you won't just implement solutions for our clients; you'll be helping to architect the future of leadership in the age of generative AI. And we'll be honest – this is not for everyone. But for those with an insatiable desire to work fast on complex, unsolved challenges with some of the best talent in tech, this could be the career-defining opportunity you've been waiting for.

The Role

As an Engagement Manager at Valence, you'll be at the heart of our mission to revolutionize leadership development through generative AI. You'll work hand-in-hand with global enterprises like Coca-Cola, Nestle, General Mills, Prudential and more to deploy the first-ever AI-powered coaching solution to their teams. You will be forging relationships, driving strategic initiatives, and directly influencing the evolution of our gen AI product. We're looking for someone who can navigate the complex landscapes of Fortune 500 companies to translate the potential of AI into tangible business outcomes.

What You'll Do

  1. Build and manage strategic client relationships across all levels of leadership.
  2. Own the consultative execution of generative AI tools within our enterprise clients.
  3. Meet/exceed financial and strategic business targets related to held accounts.
  4. Embed deeply in clients from a relationship and programmatic perspective, with strong use cases.
  5. Expand our footprint within a client, with usage and revenue increases YoY.
  6. Execute a consultative methodology to drive client behavior change against priorities.
  7. Collaborate on the presale processes, including piloting, alongside the Sales team.
  8. Lead contract renewal processes, with support from the VP of Sales on negotiations.
  9. Manage the contracting and invoicing processes alongside our operations team.
  10. Contribute to product improvements leveraging deep understanding of client needs.
  11. Identify new opportunities to expand our platform's impact at our existing clients.
  12. Expand knowledge of machine learning, trust & ethics in AI, successful integration and our clients' industries in general. This is an evolving space.

What We're Looking For

  1. 4+ years of professional experience in consulting. Track record of client servicing excellence and high quality delivery for complex senior clients. A focus on L&D and org practice is preferred.
  2. Experience building strategic relationships that drive commercial growth.
  3. Rapidly translate ideas and strategies into the right outcomes, adapting to changing circumstances with agility.
  4. Ability to diagnose a variety of problems, break them down into manageable pieces, and put them back together in an impactful way.
  5. Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward.
  6. Proven ability to keep the moving parts of many workstreams on track; natural attention to the small details that make for great experiences.
  7. Outstanding verbal and written communication skills, including the ability to adjust styles to the audience.
  8. Comfort with data (Excel) to organize information in a value-added way.
  9. Highly motivated and self-driven, with a strong desire to exceed expectations. A natural sense of urgency and not easily deterred by roadblocks.
  10. Growth mindset and willingness to continuously learn through high-quality feedback.
  11. Clear motivations for wanting to join a Series A startup focused on generative AI, LLMs and ML and also the topic of Learning and Development, Teams.

What you'll get

  1. Ownership of projects and strategic priorities.
  2. Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
  3. Options from day one, which means you will be on the ownership track right away.
  4. Competitive salary and equity packages.
  5. Comprehensive health coverage (medical, dental, and vision) from day 1.
  6. Provision of anything you need to be successful - learning tools, hardware, office equipment, software, access to a WeWork, etc.
  7. 401k optionality for US based employees.
  8. Generous PTO, company-wide R&R shutdowns and paid leave for parents.
  9. A phone and remote office stipend as needed.

Location and Work Environment

This role is 3 days a week (Tues - Thursday) minimum in office in Union Square, at 33 Irving Place. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at

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