Manager, Engagement

2 days ago

Toronto, Ontario, Canada Ontario Health Full time

Pour obtenir une traduction en français de l'offre d'emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

  • Fully paid medical, dental and vision coverage from your first day
  • A health care spending or wellness spending account
  • A premium defined benefit pension plan
  • Three personal days and two float days annually
  • Three weeks' vacation to start (for individual contributors), increasing to four weeks after two years
  • Career development opportunities
  • A collaborative values-based team culture
  • A wellness program
  • A hybrid working model
  • Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Here is what you will be doing:

Reporting to the Director, External Communications and Engagement, the Manager, Engagement is an experienced champion for high quality stakeholder engagement. The role works across Ontario Health supporting stakeholder engagement and patient and family engagement. The manager is collaborative, overseeing a team responsible for providing strategic guidance, and support, advancing Ontario Health's engagement program.

Here is what you will need to be successful:

  • Manage stakeholder, patient and family engagement, in fulfilment of section 44 of the Connecting Care Act.
  • Consult with Ontario Health's executive leadership on their engagement efforts to complement and inform the CEO's partner engagement strategy and measure the impact of relationship management.
  • Monitor and report on engagement performance measures across the organization, using results to inform Ontario Health's engagement strategy.
  • Provide secretariat support to the CEO's Patient Family Advisory Council and Health System Advisory Council, and all formal CEO engagements.
  • Provide guidance to provincial programs and regions to develop stakeholder, patient and family engagement plans.
  • Develop and share best practices and quality engagement frameworks to support Ontario Health staff.
  • Chair Ontario Health's Patient Family Engagement Committee, promoting best practice, collaboration and cross-learning among committee members.
  • Advance Ontario Health's equity goals through innovative engagement strategies and approaches.
  • Manage team of engagement professionals who support effective and meaningful engagement by portfolios and regions, including policies, processes, guidance and training documents.
  • Grow relationships with colleagues and senior leaders, and externally with key partners and stakeholders.
  • Champion collaboration, teamwork and a customer-focused approach to service delivery.

Education and Experience:

  • A minimum of seven (7) years' progressive and relevant experience ideally within the health sector (or similarly complex service delivery environment) including expertise in engagement with a wide variety of diverse stakeholders.
  • Undergraduate degree required. Master's level degree is preferred; ideally in Health Administration, Health Policy, Social Sciences or a related field is preferred.
  • Proven expertise in developing and implementing meaningful and impactful engagement strategies for a wide range of stakeholders, including partners, patients and families.
  • People leadership experience combined with strong judgement, results orientation, strategic thinking and collaboration skills.
  • Direct experience working with and advising senior leaders.

Knowledge and Skills:

  • Subject matter expertise in engagement frameworks, methodologies, best practices and implementation approaches.
  • Skilled at influencing and partnering with others.
  • Experience and understanding of government, legislative processes and advocacy.
  • Ability to produce high quality written materials (including briefs, reports and presentations).
  • Strong interpersonal and relationship management skills, including sound judgment, and diplomacy.
  • Effective communicator with the ability to support and advise leaders.
  • Highly organized and able to develop and manage effective workplans and projects.
  • Flexible and resourceful with a high degree of professionalism and ability to manage competing priorities.
  • With coaching and performance evaluation, ability to foster high-quality team results and outcomes.
  • Self-directed, with enthusiasm, initiative and demonstrated ability to work independently to deadlines.

Location: Toronto, Ontario (currently hybrid; subject to change)

Employment Type: Temporary + (Fixed Term) Full time

Contract Length: 12 Month(s)

Salary Band: Band 7

External Application Deadline Date: March 31, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.

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