Digital Channel Transformation Director

3 weeks ago


Old Toronto, Canada LCBO (Liquor Control Board of Ontario) Full time
Transform Digital Channels at LCBO

We are seeking a seasoned Digital Channel Transformation Director to lead our digital transformation efforts and drive business growth through innovative digital strategies.

As the VP, Digital Channels, you will oversee the development and implementation of a cohesive retail and digital model that aligns with our corporate goals. You will be responsible for driving overall growth and profitability of digital channels, while ensuring a seamless customer experience across web and mobile platforms.

The ideal candidate will have 10 years of experience in a senior management role within the digital commerce or omni-channel retail space, with expertise in digital eCommerce management, fulfillment, logistics, customer service, and latest digital commerce trends.

Key Responsibilities:

  • Develop and implement digital strategies to enhance customer experience and drive business growth
  • Leverage data insights to inform decisions and prioritize opportunities for customer experience improvements
  • Oversee product roadmap development and ensure alignment with corporate priorities
  • Collaborate with cross-functional teams to deliver complex programs and ensure high-quality results within budget
  • Lead the tracking, monitoring, and communication of key metrics and related dashboards

Requirements:

  • University Degree or Post-graduate education in Digital eCommerce, online merchandising, and promotions
  • 10+ years of experience in a senior management role within the digital commerce or omni-channel retail space
  • Comprehensive knowledge of retail operations, including beverage alcohol industry and associated product expertise
  • Strong leadership skills and ability to develop a long-term vision for the omni-channel digital commerce experience
  • Ability to explain complex strategies to diverse audiences and promote an inclusive team culture

What We Offer:

  • A comprehensive suite of benefits, including access to an Employee & Family Assistance Program and Defined Benefit Pension
  • A safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority
  • Ongoing training and development opportunities to help you grow and succeed in your career

Salary Range: $166,577 - $270,688 per year



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