Director, Digital Channels

6 days ago


Toronto, Canada Scotiabank Full time

Requisition ID: 213713

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Global Transaction Banking**

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**
The incumbent has responsibility for (i) strategic governance and product management of Global Transaction Banking (GTB)’ portfolio of Digital channels, (ii) the development and execution of strategies to maximize the effectiveness of all digital channels used by clients to access Cash Management & Payment Service products. This includes ScotiaConnect, Global mobile channels, and other emerging delivery channels (iii) Market Intelligence and trends and (iv) execution of the product management cycle for the digital channels.

**What You’ll Do**:

- ** Defines the end-to-end roadmap and strategic vision for the Digital Channel for business banking by**:

- Outlining the strategic roadmap for ScotiaConnect and the mobile banking channel; outlined based on competitive insights and customer expectations.
- Working with Channel Design team to get voice of customer data to inform and improve user experience. Work directly with ales partner and end clients to identify requirements and ensure a positive experience.
- Working with Agile product owners and technology leadership to ensure business KPIs are met to deliver on business case deliverables.
- Influencing GTB lab ecosystem to adhere to enterprise best practices and design standards to ensure design consistency and cohesive customer experience.
- **
Direct a market intelligence program to identify market trends so that digital channel and product management and opportunities can be identified, and any developing financial or regulatory risks can be mitigated by**:

- Directing the research and tracking of global trends, competitor products and pricing as well as market requirements
- Maintaining lines of communication with delivery network, alliance partners and customers about product needs, competitive opportunities and trends.
- Ensuring all cross-border channel services are monitored for regulatory/compliance requirements, including country regulatory and local payment system rules.
- Ensuring the department’s management information systems satisfy Bank user needs and reports on key measures are meaningful, accurate and timely.
- Maintaining awareness of competitors’ channels, products and services. Directing and authorizing surveys and market research to ensure products satisfy customer needs.
- Analyzing and providing guidance on pricing including past and future pricing trends, price leadership and price elasticity
- **
Direct the execution of full cycle product management for the assigned portfolio by**:

- Managing the product portfolio with design thinking and agile methodologies
- Leading the process of product development to ensure competitive and comprehensive products and services within the assigned portfolio.
- Ensuring that local and global focus is recognized in the customer-centric products and services offered under their mandate, that they are competitively positioned through their lifecycle, business and operational risks are evaluated and monitored, costs are controlled, and profitability is maximized
- Managing new product planning, analysis of markets and product development
- Developing product and service business cases through development of value propositions, product positioning and strategy formulation in collaboration with countries
- Oversee all products and services are in compliance with the countries’ regulatory requirements and local payment system rules, AML legislation, SOX Compliance, US Patriot Act and any other compliance or regulatory guidelines applicable to products and services under their mandate.
- Managing the product development process
- Where required, lobbying with internal and external stakeholders to obtain buy-in and resources to proceed with product and services projects.
- **
Partners with Global Transaction Banking product owners and Business Banking Seg



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