Digital Commerce Transformation Director

4 days ago

Old Toronto, Canada LCBO (Liquor Control Board of Ontario) Full time
Digital Commerce Transformation Director

About Us

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world's largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and over 389 LCBO Convenience Outlets (LCOs), which provide cost-effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.

Job Description

We are seeking a Digital Commerce Transformation Director to lead our digital strategy and management of all digital platforms, including website and mobile apps, to create engaging experiences through a cohesive retail and digital model, for B2C and B2B customers, and drive overall growth and profitability of digital channels.

Key Responsibilities

  1. Develop and Implement Strategies

Develop and implement strategies to unify the digital platforms and integration of new back-end systems to enhance the customer omni-channel experience.

Lead Marketplace Introduction

Champion the strategy for Digital Channels and lead marketplace introduction delivering on program goals and ecommerce technology enhancements.

Manage Projects and Programs

Manage appropriate projects to inspire creativity and value through the LCBO mandate.

Establish and Oversee Programs

Establish and oversee programs to address risks.

Enhance Customer Experience

  1. Create Engaging Online Experience

Create an engaging online experience to encourage product discovery and interest (product design, user experience, content) and make it easy to shop online regardless of fulfillment choice.

Influence and Amplify Digital Platforms

Influence and amplify digital B2B platforms to provide a seamless customer experience and meet market modernization goals.

Use Data to Guide Decision-Making

Use data to guide insight and prioritize opportunities for customer experience improvements across web and mobile.

Monitor and Drive Action on Key KPIs

Monitor and drive action on key KPIs, proactively identifying and resolving roadblocks to ensure achievement.

Improve Current Technologies

Improve current technologies while prioritizing future development.

Build Product Roadmap

  1. Develop Mid and Long-Term Roadmap

Develop mid and long-term roadmap and release schedule in partnership with IT, consistent with corporate priorities, for B2B and B2C customers.

Define and Oversee KPIs

Define and oversee KPIs and build business cases.

Promote Best Practices

Promote best practices for Digital channel opportunities and tools through learning, keeping ahead of Digital eCommerce trends.

Omnichannel Fulfillment Experience

  1. Lead Enhancements to Pickup/Delivery Process

Lead the enhancements to the pickup/delivery process to support in-store pick up, ship to home and on demand delivery programs – aligning to schedules, projects, budgets, and resources to meet expected results.

Develop Last Mile Strategy

Develop a last mile strategy in collaboration with cross-functional team.

Define Strategy for On Demand Delivery Program

Define strategy for long term on demand delivery program.

Growth of eCommerce Sales and Revenue

  1. Lead Cohesive Retail and Digital Model

Lead our overall cohesive retail and digital model for B2B and B2C by understanding market trends, user needs and experiences and interrelatedness of Digital Channels with other projects.

Educate and Influence

Educate and influence, through the use of data and insight, to improve merchandising and promotional activities and programs and to influence trade marketing activity.

Identify Opportunities for Owned Digital Channel Media Sales

Identify and oversee opportunities for owned digital channel media sales.

Leadership

  1. Provide Purposeful Leadership

Provide purposeful leadership to the Digital Channel team to focus on key priorities and deliver programs that meet business goals and changing market requirements.

Foster Collaboration and Introduce New Ways of Working

Foster collaboration and introducing new ways of working to drive digital KPIs and operational efficiency.

Grow Talent and Skillset

Continue to grow talent and skillset to meet changing business needs.

About You

  1. Education and Experience

University Degree or Post-graduate education in some of the following: Digital eCommerce, online merchandising, and promotions.

Senior Management Experience

10 years of experience in a senior management role within the digital commerce or omni-channel retail space.

Digital eCommerce Management Experience

Experience in Digital eCommerce management, including fulfillment, logistics, customer service, and latest digital commerce trends.

Comprehensive Knowledge of Retail Operations

Comprehensive knowledge of retail operations with familiarity within the beverage alcohol industry and associated product expertise.

Understanding of Search Engines and Optimization

An understanding of search engines, optimization and factors that influence high SEO rankings.

Comfort with Digital Transformation Projects

Comfort with digital transformation projects and familiarity with Digital eCommerce platforms (Adobe), in-store technology capabilities, and customer data analytics.

Background in Process Improvement

Background in process improvement and operational efficiency, with experience enhancing customer experience and operational metrics in a retail environment.

Complex Program Delivery Experience

Experience delivering complex programs, ensuring understanding of organizational goals, while managing resources, timelines, risks, and dependencies to deliver high-quality results within budget.

Defining and Using KPIs

Ability to develop a long-term vision for the omni-channel digital commerce experience, aligned with our strategic goals.

Leading Decision-Making and Performance Improvement

Proficient in defining and using (KPIs) to lead decision-making and improve performance.

Overseeing Complex Projects and Resolving Issues

Experience overseeing complex projects and resolving issues that arise during the integration of various operational phases.

Explaining Complex Strategies

Experience explaining complex strategies to diverse audiences, leading negotiations, building consensus, and promoting an inclusive team culture that values diverse perspectives.

Benefits and Culture

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

Culture and Inclusion

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.

  • Program Management Director for Digital Transformation

    1 week ago

    Old Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we're pushing the boundaries of what's possible in e-commerce and technology. As a leader in our field, we know that innovation requires not just vision, but also expertise and dedication.About UsWe're an entrepreneurial team based in downtown Toronto, working tirelessly to transform the way Canadians shop online. Our mission is to deliver...

  • Digital Transformation Strategist

    1 month ago

    Old Toronto, Canada Apply Digital Full time

    About Apply DigitalAt Apply Digital, we're a global digital transformation partner for change agents. Our expertise spans business transformation strategy, product design & development, commerce, platform engineering, data intelligence, and more. We empower our clients to modernize their organizations and deliver meaningful impact. Our 650+ team members have...

  • Director of Digital Transformation

    3 weeks ago

    Toronto, Ontario, Canada Lock Search Group Full time

    Job OverviewWe are seeking an experienced Director of Digital Transformation to lead our digital transformation initiatives in the North American manufacturing and distribution sector. This role requires a strategic leader who can drive digital innovation, enhance e-commerce capabilities, and elevate the customer experience using advanced technology and...

  • Digital Channel Transformation Director

    4 days ago

    Old Toronto, Canada LCBO (Liquor Control Board of Ontario) Full time

    Transform Digital Channels at LCBOWe are seeking a seasoned Digital Channel Transformation Director to lead our digital transformation efforts and drive business growth through innovative digital strategies.As the VP, Digital Channels, you will oversee the development and implementation of a cohesive retail and digital model that aligns with our corporate...

  • Digital Transformation Director, Client Growth

    7 days ago

    Old Toronto, Canada Apply Digital Full time

    About Apply DigitalWe are a global digital transformation partner for change agents.Leveraging expertise in Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to the business and...

  • Digital Transformation Architect

    1 month ago

    Old Toronto, Canada Apply Digital Full time

    Technology DirectorWe are seeking a seasoned Digital Transformation Architect to lead our clients through the technical aspects of their digital transformation journey.The ideal candidate will have a proven track record in providing strategic guidance and expertise in technology stacks, future strategies, and risk management. Strong stakeholder management...

  • Digital Transformation Strategist

    3 weeks ago

    Old Toronto, Canada Engine Digital Full time

    We are a team of innovators, thinkers, and creators at Engine Digital. Our mission is to develop cutting-edge digital products, services, and experiences that empower our clients to achieve growth.Our approach is built around collaborative, cross-functional teams that drive optimal project outcomes. As a Strategy Director, you will lead engagements through...

  • E-commerce Director for Digital Experience Strategy

    1 month ago

    Old Toronto, Canada Loblaw Digital Full time

    Loblaw Digital is a fast-paced and entrepreneurial team that builds and operates the online businesses of Canada's largest retailer. We're looking for a strategic and passionate Director of Digital Experience Strategy to lead the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce.The...

  • Strategic Digital Commerce Director, LCBO

    4 days ago

    Old Toronto, Canada LCBO (Liquor Control Board of Ontario) Full time

    We are seeking a Strategic Digital Commerce Director to lead our digital transformation efforts and drive growth through innovative e-commerce strategies.Key Responsibilities:Digital Strategy and Planning: Develop and execute a comprehensive digital strategy aligned with the LCBO's business objectives, leveraging market trends, customer insights, and...

  • Digital Platform Director

    3 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    About the RoleWe are seeking a seasoned Digital Platform Director to lead our Platform team, responsible for driving the evolution and extensibility of our platform that powers services & components for all businesses.As a key member of our leadership team, you will define the product vision and strategy for platform services alongside cross-functional...

  • Digital Transformation Strategist

    2 weeks ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Drive Business Growth with Our Technology Director RoleWe are seeking a highly skilled Technology Director to join our team at Apply Digital Ltd.The ideal candidate will have a proven track record of technology leadership, strong experience in system design and technical architecture, and a comprehensive understanding of web and mobile software...

  • Digital Transformation Product Strategist

    5 days ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    About Apply DigitalApply Digital is a global digital transformation partner for visionary leaders. Leveraging expertise spanning Business Strategy, Product Development, Commerce, Platform Engineering, Data Intelligence, and Change Management, we empower our clients to modernize their organizations and deliver meaningful impact.We have helped transform global...

  • Digital Health Transformation Director

    2 weeks ago

    Old Toronto, Canada Canada Health Infoway Full time

    Director, Digital Health TransformationWe are seeking an experienced and accomplished Director to lead the delivery of our digital health transformation programs. This role will require you to work collaboratively with internal stakeholders, healthcare providers, and industry partners to advance interoperability and drive the adoption of innovative digital...

  • Director of Digital Transformation

    2 weeks ago

    Old Toronto, Canada CG Consulting Group Full time

    We are seeking a highly skilled Director of Digital Transformation to join our team at the CG Consulting Group in Canada. As a leader in the public, private, and commercial real estate investment business, we are committed to innovation and excellence.Job Description:This is a full-time / permanent opportunity with a hybrid work arrangement, requiring 4 days...

  • Director of Digital Transformation

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Director of Digital Transformation to lead our efforts in enhancing the employee digital experience at Scotiabank. This is an exciting opportunity for a visionary leader to drive strategic initiatives that improve productivity, engagement, and overall satisfaction among our employees.

  • Consultant/ Senior Consultant Digital Transformation

    4 months ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    div>ABOUT APPLY DIGITALApply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful...

  • Digital Transformation Director

    1 month ago

    Old Toronto, Canada McCain Foods Limited Full time

    p>Position Title: Director, Organizational Change Management Position Type: Regular - Full-Time At McCain Foods, we know the importance that food plays in people's lives – bringing people, families, and communities together. As we embark on a strategic digital transformation journey, the role of Director of Organizational Change Management will be...

  • Digital Commerce Director

    3 weeks ago

    Old Toronto, Canada CSC Generation Enterprise Full time

    Establish a strong digital commerce presence at CSC Generation Enterprise, a pioneering force in the ecommerce landscape. This exciting opportunity calls for a visionary leader to spearhead our evolution as a digital-first home furnishings brand.About UsWe are a rapidly scaling company with a passionate team of innovative and customer-focused employees who...

  • Digital Transformation Director

    3 weeks ago

    Old Toronto, Canada Stonewood Group Inc. Full time

    Job DescriptionWe are seeking a highly experienced Digital Transformation Director to join our team at Stonewood Group Inc. This is an exceptional opportunity for a strategic sales leader to drive top-line growth and build a scalable outside sales, inside sales, and lead generation organization.

  • Strategic Director, Digital Transformation

    2 weeks ago

    Old Toronto, Canada Royal Bank of Canada> Full time

    Royal Bank of Canada is seeking a highly skilled Strategic Director, Digital Transformation to join our Business and Client Services (BCS) group. As a key member of our Digital Transformation and Business Architecture teams, you will play a vital role in shaping and advancing the BCS transformation roadmap.About the RoleThis is a full-time salaried position...