Technical Support Professional

3 weeks ago


Richmond, British Columbia, Canada Optum Full time
Job Title: Associate Tech Support Analyst

Optum, a global organization, offers a unique opportunity to join their team as an Associate Tech Support Analyst. This role involves delivering excellent technical support to customers, ensuring their satisfaction and loyalty to the company. Our team is guided by diversity and inclusion, and we value talented individuals who can contribute to our mission.

As a member of our team, you will have the flexibility to work remotely from anywhere within Canada. You will be responsible for responding to time-sensitive support calls that impact patient care, troubleshooting reported issues in software and operating systems, and collaborating with other teams to drive resolutions.

Key Responsibilities:

  • Respond to time-sensitive support calls that impact patient care
  • Scope and troubleshoot reported issues in software and operating systems
  • Collaborate with other teams to drive resolutions
  • Document reported incidents and scope issues accurately

Requirements:

  • High School Diploma/GED or higher
  • 2+ years of experience troubleshooting Windows Operating Systems, Server, and Workstation
  • 2+ years of TCP/IP network operation experience
  • 2+ years of Active Directory operation and troubleshooting experience
  • 2+ years of customer service experience

Preferred Qualifications:

  • 2-year Diploma program in Information Technology
  • Windows command line, Powershell proficiency
  • Detailed knowledge of TCP/IP and OSI model
  • CCNA – Cisco Certified Network Associate

At Optum, we believe that everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. United Health Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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