Technical Support Specialist for IT Infrastructure

2 weeks ago


Richmond, British Columbia, Canada WhiteWater West Industries Ltd. Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at WhiteWater West Industries Ltd. As a key member of our IT department, you will be responsible for providing exceptional technical support and services to our employees.

About the Role

This is a permanent position with an estimated salary of $60,000 - $80,000 per year, depending on experience and qualifications.

Key Responsibilities
  • Provide first-level technical support to employees via phone, email, and in-person assistance
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Install, configure, and maintain computer systems, printers, and other equipment
  • Maintain accurate records of technical issues and resolutions
  • Stay up-to-date with new technologies and advancements in the field
Requirements

To succeed in this role, you will need:

  • A minimum of 2 years of experience in a technical support role
  • Strong knowledge of Microsoft Windows, Office, and Active Directory
  • Familiarity with networking protocols and devices
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits

As a valued member of our team, you can expect:

  • A comprehensive benefits package, including dental, disability, health care, and vision care
  • A registered retirement savings plan (RRSP) matching program
  • Free parking and learning/training opportunities paid by the employer
Working Conditions

This is a hybrid work arrangement, requiring occasional travel to company locations.



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