Technical Support Specialist for IT Infrastructure
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at WhiteWater West Industries Ltd. As a key member of our IT department, you will be responsible for providing exceptional technical support and services to our employees.
About the RoleThis is a permanent position with an estimated salary of $60,000 - $80,000 per year, depending on experience and qualifications.
Key Responsibilities- Provide first-level technical support to employees via phone, email, and in-person assistance
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Install, configure, and maintain computer systems, printers, and other equipment
- Maintain accurate records of technical issues and resolutions
- Stay up-to-date with new technologies and advancements in the field
To succeed in this role, you will need:
- A minimum of 2 years of experience in a technical support role
- Strong knowledge of Microsoft Windows, Office, and Active Directory
- Familiarity with networking protocols and devices
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
As a valued member of our team, you can expect:
- A comprehensive benefits package, including dental, disability, health care, and vision care
- A registered retirement savings plan (RRSP) matching program
- Free parking and learning/training opportunities paid by the employer
This is a hybrid work arrangement, requiring occasional travel to company locations.
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