Technical Support Specialist

2 weeks ago


Richmond, British Columbia, Canada InfoSpec Systems Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at InfoSpec Systems Inc. This role will be responsible for providing exceptional technical support to our customers, ensuring they receive timely and effective solutions to their issues.

Key Responsibilities
  • Provide technical support via phone, email, or in-person to customers experiencing issues with our products or services
  • Analyze complex problems and develop creative solutions to resolve them
  • Collaborate with cross-functional teams to identify and address root causes of technical issues
Requirements

To succeed in this role, you will need:

  • 1-2 years of experience in a technical support role, preferably in a call centre environment
  • Demonstrated knowledge of computer hardware, networking fundamentals, and device drivers
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits

We offer a comprehensive benefits package, including:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Group insurance benefits
  • Life insurance
Compensation

The estimated salary range for this position is $50,000 - $65,000 per year, depending on experience and qualifications.



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