Front Office Representative
1 day ago
Position Summary
We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at River Rock Casino Resort. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.
Key Responsibilities:
- Welcoming guests and checking them in/out of their rooms
- Handling guest inquiries and resolving issues in a timely and professional manner
- Processing payments and handling foreign currency exchange
- Providing guests with resort and facility information
- Coordinating special services such as laundry and room service
- Liaising with operational departments to ensure seamless guest experiences
Requirements:
- Exceptional communication and interpersonal skills
- Guest service experience in a fast-paced environment
- Ability to multitask and work in a team-oriented setting
- Computer literacy in MS Office and Opera
- Serving It Right Certification or willingness to obtain
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive compensation package
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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